Regional Director Of Operations
Current• Developed and executed customer success strategies, exceeding revenue goals by 20% for four consecutive quarters.• Operationalized the end-to-end onboarding journey, improving project delivery timelines by 33%.• Implemented scalable processes and systems, right-sizing the team while maintaining high performance.• Leveraged data-driven analytics to drive actionable insights, significantly improving customer satisfaction and loyalty, improving NPS from 44 to 80. • Cultivated a culture of accountability and enhanced cross-functional collaboration by creating a process of sharing customer feedback across departments to implement change
Nov 2021 - Present
