Jeff Phillips Email & Phone Number

Atlanta, Ga, Us

Atlanta

Tucker, Ga

• Handle a caseload of liability and litigated claims for municipalities that are members of GIRMA, determining coverage and damages.• Establish and maintain relationships with the personnel at the member cities.• Work closely with defense counsel• Investigate claims of liability (GL, Auto, Police liability, etc.) against the member cities.• Accept or deny liability as appropriate.

• Handle CAT claims from Hurricane Irma• Review reports and estimates from field adjusters• Determine coverage• Create Proofs of Loss and Settlement letters• Create captioned reports and denial letters

Greater Atlanta Area

• Review adjusters’ requests for payment approval within the context of the policy and the claim report.• Approve or decline authority to pay claims as appropriate.• Monitor adjusters’ productivity and coach towards meeting production goals.• Work with client and adjusters in situations where questions on coverage or preference for handling arise.• Respond to any complaints received regarding claims handled by adjusters on my team.• Communicate with claimants in various different situations.• Responsible for HR issues and performance management for adjusters • Perform weekly and monthly claims audits• Work with clients to assist during their on-site TPA audits• Function as the first line of consultation for adjusters on technical matters as well as personnel related matters.• Work closely with the Program Manager and AVP Responsible for teams ranging in size from 5 to 15 adjusters depending on circumstances

Richmond, Virginia Area

• Investigate and handle all aspects of Workers Compensation Claims in Virginia, Maryland, Washington, DC, West Virginia and Georgia. • Assigned as the sole adjuster for SelectComp accounts. • Held in person claims meetings with SelectComp policyholders at least once a year. • Responsible for creating a relationship and providing specialized service to these accounts. • Worked from home and reported remotely to a supervisor in the Columbia, SC home office.• Managed reserve adequacy throughout the life of the claim.• Manage the litigation process to ensure timely and cost effective claims resolution.• Use appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims.

Richmond, Virginia Area

• Reviewed and investigated cases from a claims point of view to determine the status what needed to be done to issue a demand. • Supervised and guided the legal assistants in the performance of necessary activities in the case files.

Norfolk, Virginia Area

• Marketed and developed leads• Sold commercial lines policies

Raleigh-Durham, North Carolina Area

• Supervised the work of investigators in the field.• Communicated the results of investigative activities to clients in a timely manner. • Discussed case handling strategy with clients and conferred with investigators regarding the direction an investigation should take and how it should be handled.

Raleigh-Durham, North Carolina Area

Regional Claims Supervisor – 6/2001-2/2004 Raleigh, NC• Responsible for the supervision and performance of nine adjusters handling auto liability and general liability claims.• Resolved coverage issues• Performed yearly reviews• In charge of performance management as well as any disciplinary actions.

Fairfield, Oh

Home Office Claims Analyst – 8/1998 – 6/2001 Fairfield, OH • Monitored and supervised the handling and investigation and settlement of Home Office reportable complex liability claims by the regional claims staff.• Responsible for regional branch office performance audits of claims files and compliance with company standards and procedures.

Richmond, Virginia Area

• Handled and performed all aspects of multi-lines claims investigation, negotiation and settlement.• Responsible for determination of coverage liability, damages and the setting

Norfolk, Virginia Area, Dc Metro Area

Claims Supervisor – 11/1994 – 07/1995 Landover, MD• Responsible for the supervision of four adjusters in a multi-line claims handling environment. • Monitored adjuster workload, training, and claim activities.• Handled the bulk of the serious Workers Compensation and Large Property claims in addition to supervisory responsibilities.Claims Adjuster - 8/1992 – 11/1994 Landover, MD• Handled all aspects of multi-lines claims investigation, negotiation and settlement in Washington, DC, Maryland, and Virginia. • Documented actual damages of claims and processed claim settlements within assigned authority limits. • Maintained claims diary, processed, and matched all open and closed mail to ensure proper tracking and processing of claims consistent with established guidelines and expectations. Claims Adjuster - 1/1990 – 8/1992 Norfolk, VA• Handled all aspects of multi-lines claims investigation, negotiation and settlement of claims in Virginia. • Determined liability, established claim reserve requirements, and handled as necessary for the processing of the claim.