Led ALA’s operations and implementation teams, which were responsible for all aspects of CX/EX technical implementation and platform optimization.

Led multi-discipline and large teams in the successful implementation and execution of complex program and project plans including technology platforms, online reporting, global polling, and workplace, customer, and market research. Responsible for workflow, quality standards, and communication between various operational teams, business units, technical teams, business consultants, external vendors, and client representatives. • Used organizational, problem-solving, and analytical skills to lead complex technical and operational aspects of a global program with annual internal spend of $6 million and a core team of 40+ persons. Responsibilities included workflow and release planning, resource acquisition, budget monitoring, and holding third-party vendors accountable for their progress and delivery of outputs• Led program teams supporting a Fortune 50 financial institution. Oversight included operations, information technology, communication, and a budget of $4 million annual internal spend• Using Agile and Waterfall methodologies oversaw end to end creation of an online product including developing business requirements and project plan, reporting on progress, testing, and end user training. The application met C-suite stakeholders’ expectations for release timeline and budget• Led daily production meeting to align people, teams, and processes with organizational priorities and client deliverables. Using enterprise resource planning output the daily meeting included on average 25 team-members with 140+ unique tasks• Reduced global polling data collection time by 20% by creating a more granular approach to activities prioritization and scheduling, increasing team communication, and creating a reward structure for positive results• Developed a clear process to support business needs and ensure accurate ongoing and ad hoc reports for program delivery activities, saving the company time and money by eliminating the need for rework and project extensions

Led diverse and large teams in the successful implementation and execution of projects including global polling, workplace, customer and market research, and technical platforms. • Coordinated technical teams involved in the complex merger of two large financial services institutions integrating incoming and outgoing data streams. Recommended process improvements to ensure IT system performance and adherence to timelines while meeting high quality standards and regulatory policies• Prepared and executed a work plan to drive team-member engagement at a Fortune 50 financial company with over 200,000 employees, meeting timelines and quality requirements of the contract• Led team communication and accountability to increase on time delivery of reports and supporting mechanisms to drive readership and reach• Led multiple program and project teams simultaneously to meet deadlines and business requirements

Oversaw operational work of 25 project-centric teams in which provided services on behalf of clients in the public and private sectors in countries around the world.• Audited existing quality standards in European interviewing centers and implemented new measures to decrease errors and increase accuracy of data at vendor partners• Directed project operations for social research conducted in Iraq and Afghanistan, including survey creation, data collection, and reporting of findings, to meet contract requirements• Recommended and created a recognition program which increased team-member moral and their feeling of being valued which in turn increased engagement and retention• Introduced project tracking and visualization tools such as project management spreadsheets and Visio to develop technical project plans. For the program teams this increased and aided in accountability and communication