Principal Consultant
Cleveland/Akron, Ohio Area
Responsible for driving client impact, practice development and selling and executing complex consulting solutions around employee and customer engagement, targeted selection, and leader development. As Gallup’s highest-ranked and most decorated consultant, I contributed to client and Gallup successes over two decades through several key and simultaneously occurring roles and responsibilities:ACCOUNT LEADERSHIP - Directed consulting teams on complex, often unprecedented, multi-product, multi-year engagements with superior internal team and client engagement scores.STRATEGIC ADVISOR - Advised dozens of C-level Fortune 500 Executives on the design, deployment and integration of comprehensive strategies around customer, employee, brand and research.ACCOUNT GROWTH & ACQUISITION - Lead pursuit teams in the acquisition of over $100 million in new contracts spanning numerous industries, practice categories and geographies. SPOKESPERSON - Advised internally and externally as the go-to expert on Gallup’s industry-leading banking program, ensuring best practices in the way banking engagements are pursued, designed and deployed.INNOVATOR – Helped lead the development of Gallup’s Employee Engagement and Customer Engagement practices.MENTOR/TEACHER - Served in multiple roles in the on-boarding, development and optimization of Gallup’s personnel including playing a lead role in Gallup’s Mentorship, Emerging Leader and Consociate programs.