Ownership of technology roadmap. Identifying areas of concern and implementing solutions before service disruptions. Delivering solutions that vendors claimed were impossible. • T-SQL data extraction and transformation• Power BI-based business analytics to identify and pursue growth opportunities• Developing and enforcing standard operating procedures and protocols. • Administrating Hyper-V and VMware ESXi hosts, MS SQL-based proprietary database servers including McLeod… Show more Ownership of technology roadmap. Identifying areas of concern and implementing solutions before service disruptions. Delivering solutions that vendors claimed were impossible. • T-SQL data extraction and transformation• Power BI-based business analytics to identify and pursue growth opportunities• Developing and enforcing standard operating procedures and protocols. • Administrating Hyper-V and VMware ESXi hosts, MS SQL-based proprietary database servers including McLeod, Squarerigger SQ.7, intranet wiki, and Cisco Meraki firewall with client and site-to-site VPN’s. • Managing and utilizing vendors to control personnel expenditures without compromising deliverables.• McLeod accomplishments include modifications to auto-copy user-entered stop notes into order comments, adding fields to screens with custom data sources, modification of integrations, customized reporting within McLeod using internal tools as well as direct database querying, PowerBI integration, and training at McLeod HQ for key user certification. Show less

Developed and managed business systems to drive value, productivity, and efficiency. Oversaw 400 contractors performing 35K service visits to 670+ Lowe’s stores in 28 states, totaling $3M+ in annual sales. Managed contractor hiring, training, payroll, and termination. Resolved problems and addressed issues.

Jump started a stalled project to revamp the tracking system for pesticide complaints using Visual C++ and Oracle. Improved reporting, documentation, and interdepartmental documentation. Selected to lead Y2K projects to replace legacy systems, which were replicated by other State Chemist Offices.

Provided technical support and deployed workstations. Took initiative to develop the 1st electronic ticket tracking system, using MS Access and Visual Basic, which streamlined workflow, communication, and documentation.