Jeffrey D. Email & Phone Number

Redmond, Washington, United States

System debug on next generation of Surface devices.

Optimize Surface device driver/firmware updates' quality validation process by applying more automation test coverage and creating data insight framework (based on Windows OS instrumented telemetry events, Azure Data Explorer)

Work with Azure Edge Devices and Solution Builders, Azure Stack HCI, Windows Server OEMs, and Network/Storage IHVs:• Supported Server/Azure Stack HCI partners with high customer satisfaction by troubleshooting/root cause analysis on the blocking issues of Azure Stack HCI and server 2022 certification. • Grew as WAC (Windows Admin Center) SME in team, help partner launched a new WAC extension on schedule and unblocked another partner's extension migration.• Designed end to end test passes of Azure Vision AI dev kit releases on Microsoft Linux distro.• Prototyped computer vision app with AI model trained by Azure cognitive service.

Greater Seattle Area

Responsible for consulting service and customized support on telemetry insight for ecosystem partners• Created troubleshooting training on top OS quality improvement area which received high customer satisfaction and became standard template for team to roll out following trainings.• Wrote a tool to query data behind the telemetry report via RESTful API which enabled ecosystem partners to design their own focused insight/metrics in Power BI.• Prototyped AI(NLP) based bug routing tool to cost down bug triage and routing effort.

Greater Seattle Area

Responsible for OS readiness with PC OEMs, ODMs on Notebook, Tablet, Desktop etc.• High Satisfaction of customer support

Responsible as Product owner and Microsoft representative of an ecosystem partner; Technical support and service delivery management of multiple OEM/ODMs• TA’d (Technical Acceptance by cellular carrier) the partner's Windows Phone device in 6 months.• High customer satisfaction with successfully launched devices.

Work in Microsoft for Technical support and Service delivery management on Windows Mobile, Phone and Embedded. • Technical troubleshooting and root cause analysis on operating system wide issues.• High satisfaction score received from the customers.

• Lead of Window Mobile BSP (bootloader, drivers) porting on Qualcomm MSM72xx (ARM based dual-processor)• Managed the project SW to EVT2 in 6 months (on schedule).• Managed a team and mentored them to independently own different subsystems.• Wrote battery charging driver, debug/troubleshooting system blocking issues and performance tuning.

Responsible for software development on microcontroller (MC51), ARM/x86 Single board system for embedded system targeting bus/taxi monitoring and dispatching.• Implemented a mobile client application with GPS for location service, GPRS for data communication (Win32 + MFC on Windows CE 4.2).• Implemented Windows CE device driver to control sensors on vehicle - door open/close, rear camera.