Jeffrey Powers Email & Phone Number

Greater New York City Area

• Manage US, India, and Philippines delivery teams
• Financial owner of Profit and Loss (P&L) including High Impact Projects (HIP)
• Delivery escalation point for clients and Teradata team members
• Ensures process improvement through ITIL and Six Sigma methodologies

o Providing Monitoring and Incident management for IBM SaaS & Cloud Offerings.o Created a Monitoring Service that leverages New Relic, Pagerduty, and IBM SaaS APMo Established Best Practices for Onboarding New Cloud Applications and integration with the 24x7 Network Operations Centero Utilized SLACK for 24 Change Approval Board collaborative review.

o Worked extensively with IBM Software Services Tivoli management as a Team Lead assisting in contract negotiation and customer relationship developmento Project Executive role keeping focus of customer’s goals and steering towards IBM development.o Experience leading and managing people on complex and challenging projectso Established long standing.

• Defined and implemented the new role/program of Project Executive within the IBM Software Group brand which aided IBM’s top 50 customers, emphasizing business value of the software deployment
• Project Executive within IBM Software Group for key customers, which included Aetna, Travelers, Cigna, and Harley Davidson, supporting a proactive influence on planning, deployment, upgrades, and migrations.
• Single focal point for customers for communications regarding perceived IBM product value, new project scoping, and lack of progress/significant problems with product implementations.
• Oversaw and assisted customers with tracking and management of program activities including change management, cost control, issue identification and resolution
• Drove activities within IBM Development to meet customer requirements and improve satisfaction
• Engaged other vendor resources as needed to build “One Team, Customer Satisfaction, and Business Value”

Modified telecommunication provider’s original VLDB architecture to increase scalability, availability and maintainability, by partitioning large tables and performing trigger-based constraint enforcement. Educated client on use of cost-based optimizer, providing SQL statement and database tuning to optimize performance in a high transaction-rate, large.

• Established operational procedures/standards to provide better client relationships.
• Developed off-site data storage procedures for disaster recovery.
• Aided the sales staff in evaluating and sizing of UNIX host for new clients.
• Participated as a key player in porting the Dendrite Back End Host Application to the DEC ALPHA platform.
• Upgraded all existing client UNIX hosts and migrated clients to the newest version of the Dendrite application that involved host sizing and implementation strategies.
• Provided consulting to Dendrite international offices.