• Responsible for managing a technical team of over 20 individuals supporting the uptime and availability of over 30 products and over 300 applications serving over 90% of school districts nationwide impacting tens of millions of end-users• Involved in all production incidents and responsible for the company’s SLA/SLO targets along with drafting and publishing Root Cause Analysis (RCA) documents to share with key stakeholders and customers• Managed multiple cross-functional teams in migrating and closing large traditional physical data center resources to AWS Cloud using DevOps/SRE best practices• Expertise in the principles and best practices of Software Configuration Management (SCM) having managed multiple teams using Agile, Scrum, Scrumban, Scrum of Scrums, and Waterfall methodologies• Developed solutions for the needs of the business with a focus on security, reliability, and reusability. Analyze user and business needs to translate them into technical solutions• Led cross-functional teams with the implementation of Role-Based Access Control, replacing individual user access to over 75 SaaS services with team role-based access• Provided direct leadership in technology roadmap with the systematic transformation of IaaS, PaaS, SaaS• Standardized, centralized, and consolidated technical infrastructures of multiple data centers to significantly reduce OPEX costs• Onboarded and coordinated remote onshore and offshore team members• Provided mentorship and professional coaching to members of SRE and other cross-function teams• Fostered a trusting team culture that promotes increased aptitude, communication, and teamwork, resulting in decreased errors and quicker time to value while increasing innovation• Extensive experience with incident management tools and processes and PoC’ed multiple products before implementing, training, and migrating dozens of on-call teams across the organization to Opsgenie from VictorOps

• Led cross-functional team migrations from traditional on-premise data centers to Cloud (AWS) with Infrastructure as Code (IaC) using Terraform and Desired State Configuration (DSC) using Chef and PowerShell• Extensive experience managing Amazon Web Services including: EC2, S3, EBS, ELB, Auto-Scaling, Security Groups, AMI, IAM, VPC, Route 53, SQS, SES, Chatbot, Lambda, CloudFormation, CloudWatch, CloudTrail, Secrets Manager, SSM, Aurora, RDS, CLI, and API Integration• Provisioned AWS S3 services like creating buckets, configuring buckets with permissions, logging, versioning, tagging & lifecycle policies to back the data from AWS S3 to AWS Glacier• Configured AWS IAM and Security Groups in Public and Private Subnets in VPC, managed IAM accounts (with MFA) and IAM policies to meet security audit & compliance requirements• Hands-on experience setting up and managing CI/CD build and deployment pipelines using TeamCity, Octopus Deploy, Jenkins, TFS• Saved the team over 2,100 man-hours per year of toil and downtime by implementing Nagios self-remediation using Bash and PowerShell scripts across thousands of systems• Experience with containerization technologies: Docker, EKS, ECS, Kubernetes• Managed and administered services for large-scale enterprises using DNS, DHCP, SMTP, LDAP/AD, GPO, DFS, SSH, FTP(S), etc.• Redesigned and re-architected a highly available SMTP infrastructure which delivers between 2-3 Million emails per day securely using SPF/DKIM/DMARC• Advanced familiarity deploying and configuring a wide range of monitoring tools such as: ELK Stack (Elasticsearch, Logstash, Kibana), Nagios, New Relic, Dynatrace, Datadog, PRTG, Pingdom, SolarWinds DPA, Prometheus, Grafana, Loggly, StatusCake, SiteScope• Led a technical team for SOC 2 compliance• Re-designed and upgraded our extensive split-zone DNS infrastructure to ensure high availability and improve performance and monitoring across multiple sites and regions in our data centers and across AWS

• Responsible for managing Technology Services team, data center, network operations, all applications across nine departments, IT security, backups, SAN, end-user support, support escalations, disaster recovery site, third-party and in-house hosting environments, VoIP systems, and enterprise call center. • Log, track & summarize all support requests by support team for regular review with leadership team and CIO• Perform quarterly review & audit of application access, asset database, application & infrastructure changes• Manage process and documentation for service request system which I custom designed and developed• Perform oversight and quality control for application development and data mining for very large datasets - many tens of millions of records• Technical liaison for internal and external compliance audits - PCI, HIPAA, FISMA, SSAE 16• Lead and participate in firm-wide applications/IT training sessions• Perform training needs analysis as member of professional development committee• Establish project scope, timeliness, deliverables, etc.• Execution and continuous improvement to disaster recovery plan and vulnerability assessments• Planned and executed multiple exchange email migrations• Planned and migrated 25+ physical servers to virtual machines without downtime• Tested and implemented video conferencing solutions by Polycom and Vidyo (Auralink)• Track and monitor all hardware/software assets

• Designed, developed, set up hosting for 100+ claims administration sites including some high profile sites: • Currency Conversion Fee Antitrust Litigation - www.ccfsettlement.com · Over 7.8 Million visitors with over 40 Million page views · Over 5 Million electronic claim form submissions using 7 different claim forms each in English and Spanish · Developed the following to significantly streamline processing procedures: · Claims management system to manage the processing of over 10.5 Million claims including scanned documents, letters, and scanned correspondence · Correspondence review system to help respond to 165,000 electronic questions/comments · Custom-built content management system (CMS) and caching system · Managed the team which set up SQL Server 2005 between collocated site and two offices • Pet Food Products Liability Settlement - www.petfoodsettlement.com · Developed website in four different languages · Over 150,000 visitors with over 385,000 page views · Developed custom-built content management system (CMS), content caching system, and correspondence review system • AHP Fen-Phen Diet Drug Settlement - www.7thamendmentdietdrugs.com · Developed website to allow 40,000 end-users (claimants and lawyers) to submit claim forms electronically and track status of claims including any documents/letters generated for a $1.3 Billion settlement · Led the team which installed and configured over 200 custom Apple workstations which were delivered and installed in tri-state area doctor's homes and offices • Led team which upgraded network of approximately 150 clients from Windows NT domain to Windows 2003/2008 active directory across multiple domains • Implemented the following across five remote locations: · Group policy, DHCP, DNS, WINS, WSUS/SUS, RADIUS, VPN, terminal server, DFS • Drafted and implemented many of the company's formal policies and procedures • Performed two SAS 70 audits

* Network Administrator / Production Assistant / Graphic Designer* Designed, implemented, configured, and maintained an Ethernet and 802.11b network * Digital video production * Digital photography * Graphic design

Updated / developed the following web sites with the Web Development Team using ASP/VBScript, HTML, CSS, JavaScript: * Comcast-Spectacor.com * PhiladelphiaFlyers.com * PhantomsHockey.com * Global-Spectrum.com * FlyersSkateZone.com