Jeff Pfeifer Email & Phone Number

Washington, Dc, Us

Washington Dc-Baltimore Area

• Manage the aerial services department staff of pilots, data analysts, and other related personnel• Oversee the execution of aerial data collection projects both manned and unmanned• Oversee project and departmental financial performance• R&D and evaluation of new technology (Aircraft, Sensors, Support Equipment, Software, Hardware)• Flight/performance testing• Oversee data processing and QA/QC of final deliverables to clients• Coordination with FAA on waivers and COA's• Ensure compliance with FAA regulations• Development of SOP's, training material, maintenance programs, flight currency requirements, logs and records• Coordination with restricted airspace owners and permitting to operate in secure areas.• Flight scheduling/ resource/ asset management• Safety Hazard/ Risk Assessment• Lead project kickoff briefings• Client relationships and business development

College Station, Texas

• Oversee the execution of aerial data collection projects• Execute data collection projects in the field• Assist with the design and development of new aircraft• Consultant services for defense projects related to flight testing and aircraft systems design• Extensive flight/performance testing of aircraft designed in house (Fixed Wing, Multirotor, and Helicopter)• Sensor integration and testing• R&D and evaluation of new technology (Aircraft, Sensors, Support Equipment, Software, Hardware)• Aircraft manufacturing• Composite construction and design• Flight and execution planning• Coordination with FAA on waivers and COA's• Ensure compliance with FAA regulations• Development of SOP's, training material, maintenance programs, flight currency requirements, logs and records• Coordination with restricted airspace owners and permitting to operate in secure areas.• Flight scheduling/ resource/ asset management• Safety Hazard/ Risk Assessment• Client relationships and business development

College Station, Texas

• Oversee the execution of aerial data collection projects• Execute data collection projects in the field• Assist with the design and development of new aircraft• Consultant services for defense projects related to flight testing and aircraft systems design• Extensive flight/performance testing of aircraft designed in house (Fixed Wing, Multirotor, and Helicopter)• Sensor integration and testing• R&D and evaluation of new technology (Aircraft, Sensors, Support Equipment, Software, Hardware)• Aircraft manufacturing• Composite construction and design• Flight and execution planning• Coordination with FAA on waivers and COA's• Ensure compliance with FAA regulations• Development of SOP's, training material, maintenance programs, flight currency requirements, logs and records• Coordination with restricted airspace owners and permitting to operate in secure areas.• Flight scheduling/ resource/ asset management• Safety Hazard/ Risk Assessment• Client relationships and business development

• Responsible for the safe launch and recovery of the MQ-5B Hunter UAS• Responsible for handling any inflight emergency and executing emergency procedures• Mission briefing• Aircraft and support equipment log and maintenance review• Aircraft and support equipment pre-flight and post-flight• Aircraft and mission commander• Support training, mission, and R&D operations

Yuma, Arizona Area

• Train Aerostat operators to deploy overseas• Deployed to the Philippines to train Philippine Navy personnel on aerostat systems.• Syllabus, curriculum, and flight card development• Write training materials, manuals, and computer based training• Process and procedure development

Yuma, Az

• Manage a team of AVP instructors to train new hire AVP students to deploy OCONUS• Lead the AVP instructor team to ensure that daily objectives and goals are met• Partner with our government representative and other positional leads to ensure that the schoolhouse continues to evolve, and meet our goals that the team and program sets forth• Instruct PCC, AGIG University, Basic Ground and Flight, and Advanced Flight portions of the syllabus• Conduct yearly recertification/requalification evaluations and training for deployment personnel and AVP instructor staff• Complete weekly flight reviews of flight operations overseas of all detachments to improve the AVP training curriculum• Perform reviews of incidents overseas to assist with determining what contributing factors and causes of the incidents were. Having this visibility assists in identifying trends and we therefore address these trends in training• Support daily operations of the schoolhouse• Support maintenance by assisting with troubleshooting of issues• Syllabus, curriculum, and flight card development• Perform AVP evaluations and interviews during the hiring process• Write training materials and computer based training• Integrated Simulator based training in to training syllabus• Process and procedure development

Yuma, Az

• Trained new hire Air Vehicle Pilots (AVP) on all Tigershark UAS systems and how to fly the Tigershark UAS. Upon graduation AVPs would deploy to OCONUS.• Wrote training and process documentation• Assisted with syllabus documentation and development• Support daily operations of the Yuma, AZ training schoolhouse• Perform functional check flights to test new components and overall airworthiness of the aircraft• Testing of new technologies prior to official integration fleet wide

Yuma, Az

• Trained to operate the Tigershark UAS system to support missions OCONUS for a variety of United States Military customers• Responsible for the safety of flight of an approximate $2M asset that directly affects the lives of the war fighter on the ground in combat zones • Responsible for the preparation, pre-flight, weight and balance, flight operations, and post flight activities of the Tigershark UAS system• Responsible for troubleshooting of aircraft systems, ground station systems, computer systems, all software updates. • Work with other members of the mission crew to accomplish missions

Springfield, Mo / Remote Englewood, Co

• Worked with the Social Enterprise Team directors and vice-president of Learning and Leadership development to develop a Social Learning/Knowledge platform (IRIS)• Implemented the Social Learing/Knowledge platform into the daily workflow on key accounts• Led the implementation of a solution within one client account that had a ROI of over $1M annually• Responsible for working with 8 high value clients to improve their KPIs using social enterprise solutions• Responsible for overall platform layout, architecture, permissions, and account creation of new client launches • Developed all reporting for the Social Enterprise Team • Developed E-Learning solutions and SCORM courses to integrate with existing TeleTech LMS system• Worked on new business social solutions for TeleTech• Developed platform certification program to certify “Champions” throughout the organization to assist with the adoption of the new platform in to the daily workflow for employees

Springfield, Mo

• Managed a team of 25-30 call back agents and 4-6 reporting developers and analysts• Developed reporting for the HP client account consisting of over 100 metrics and KPIs• Worked directly with HP client leadership on management and reporting of KPIs• Assisted operations supervisors and agent-support-group (ASG’s) agents with management of metrics and reporting while addressing site level metric trends• Assisted operations managers and site director with reporting and trend analysis• Developed processes and procedures for reporting and call back processes• Worked with training team and quality to develop training to improve metrics and KPIs• Assisted corporate process improvement team with implementation of special projects• Assisted with initial site setup and launch of the Springfield, MO service delivery center• Primary POC for many client related responsibilities and projects

Springfield, Mo

• Managed a team of 25-30 Tier 2 level agents• Developed billing/ provisioning processes and procedures• Developed reporting on key performance indicators (KPI) metrics• Evaluation and coaching of agents performance• Conduct performance reviews• Developed training material• Process development and improvement