Jemma Ogunwe Email & Phone Number

Geographical knowledge to help customers find a suitable package holiday or plan independent travelAnswering customers' questions, giving quotations and checking product availability.Making bookings, amending bookings and taking payments by phone, email or webchatUsing online agent computer systems Informing customers of changes like cancelled flights or accommodationHandling complaints and overcoming barriersUnderstanding and meeting customers'… Show more Geographical knowledge to help customers find a suitable package holiday or plan independent travelAnswering customers' questions, giving quotations and checking product availability.Making bookings, amending bookings and taking payments by phone, email or webchatUsing online agent computer systems Informing customers of changes like cancelled flights or accommodationHandling complaints and overcoming barriersUnderstanding and meeting customers' needs when a provider has gone into liquidationFinalising ATOL claims form to initiate the passenger’s recovery procedureAccurately maintaining customers debtor records and to initiate the debt recovery procedure.Fraud and Loss Prevention, investigating and recognising fraudulent bookingspossible Servicing Live Chat part of a team to meet the needs of both the business and the customerWorking towards and exceeding personal sales targets.Keeping up to date with developments in the travel industry Show less

Crawley

Geographical knowledge to help customers find a suitable package holiday or plan independent travelAnswering customers' questions, giving quotations and checking product availability.Making bookings, amending bookings and taking payments by phone and emailMaximizing sales, revenue and up selling all opportunities to North America & the CaribbeanKeeping up to date with developments in the travel industryEnsuring customers were aware of the Virgin Holidays… Show more Geographical knowledge to help customers find a suitable package holiday or plan independent travelAnswering customers' questions, giving quotations and checking product availability.Making bookings, amending bookings and taking payments by phone and emailMaximizing sales, revenue and up selling all opportunities to North America & the CaribbeanKeeping up to date with developments in the travel industryEnsuring customers were aware of the Virgin Holidays brand values Show less

Manchester, United Kingdom

Loading new bookings onto the CRS booking systemSending / emailing ticketsResponding to enquiries, both online and by phoneAmending bookings and taking payments by phone or email Using online providers computer systems to make changes to bookings Informing customers of changes like cancelled flights or accommodationRearranging flight and accommodation changesHandling complaints and overcoming barriersUnderstanding and meeting… Show more Loading new bookings onto the CRS booking systemSending / emailing ticketsResponding to enquiries, both online and by phoneAmending bookings and taking payments by phone or email Using online providers computer systems to make changes to bookings Informing customers of changes like cancelled flights or accommodationRearranging flight and accommodation changesHandling complaints and overcoming barriersUnderstanding and meeting customers' needs when a provider has gone into liquidationFinalising ATOL claims form to initiate the passenger’s recovery procedureAccurately maintaining customers debtor records and to initiate the debt recovery procedure.Managing all pre - departure special requestsCommunicating with clientsSupporting the sales departments within their administration workResponsible for the accurate preparation and production of the monthly statementsAccurately reconciling at the end of each day / month payment run and resolve any discrepanciesKeeping up to date with developments in the travel industry Show less