Jen Smith Email & Phone Number

Chattanooga, Tennessee, United States

Trenton, Georgia, United States

Chattanooga, Tennessee

I was a legal secretary for 2 shareholders, 2 associates and a CPA. I made sure they had at least 5 hours of time released for every work day, managed their calendars, scheduled appointments with clients, made travel arrangements for work travel, and was in charge of sending clients monthly invoices.I was the Recruiting Coordinator for the Chattanooga office. I was in charge of gathering information on new recruits for possible Summer Associate candidate positions, creating a packet of the information to present it to the recruiting committee and coordinating with the recruiting committee in the office to select which candidates will get offers for a position in the firm.In addition to these daily tasks, I was the leader of our morning docket group that met every morning for 5 min. to discuss firm-wide announcements and updates. I was the leader of our community service group, Baker Cares, in which I lead a committee to come up with ideas for fundraisers in the firm to raise money for different organizations within our community. We tried to do at least one fundraiser in the office each month. The committee was in charge of setting up and hosting these events.

Hixson, Tn

I was responsible for ringing up customers and completing sales. I also was in charge of changing store displays and keeping up with inventory. I was a key holder for two stores and opened and closed both store locations. I assisted with the training of new employees when they were hired.

I assisted customers who needed help troubleshooting their phones, understanding their bills, activating new phones and walked them through setting up their phones. I also placed orders for new phones, looked up orders and shipping expectations and took payments. I did all of this while meeting 6 metrics required by the company which included call time, resolution time, courtesy, a survey by customers, and a survey done by supervisors.

I worked in customer retention for Directv and used basic computer tools which enabled me with the day to day information I needed to assist customers. I was required to stay within a certain criteria while assisting customers which changed daily. In addition to assisting customers on the phone, when we hired new employees, I was in charge of transitioning those agents to the phone from classroom training. While coaching the new agents on the phone, I also pulled their daily and weekly stats using Excel documents to see where they needed improvement. I used these stats during one-on-one coaching sessions I had with each agent during their transition process.

Trussville, Al

I greeted guests and sat them in my section or another available table. I took orders, keyed them into the computer, delivered drinks and food to the table and cleaned my table when the guests were finished eating. I also was responsible for entertaining my guests and offering them merchandise from the store. I closed out the guests checks and was responsible for keeping up with the money and receipts from all transactions I had completed during my shift.

Birmingham, Alabama Area

I helped load product in company truck and drive to requested locations to deliver products. I was required to interact with customers at events and be knowledgeable and informative about the products. I was also responsible for assisting the team in keeping up with the product count for inventory and maintaining the truck.

Birmingham, Alabama Area

I assisted two attorneys with various typing of pleadings, correspondence, telephone calls, filing and various duties as assigned. I designed and developed the website of the law firm for internet access. Position was a temporary position.