Jen Smith Email & Phone Number

Roseburg, Oregon, United States

TMS is an outsource call center that handles a variety of accounts from some of the largest household names in America. We provide customer support, order taking and sales support for our clients using a variety of programs and applications.

Tysons Corner, Virginia, United States

Answering phone calls, transferring callers as appropriateGreeting customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnelManaging schedules for conference and community spacesMonitoring and ordering inventory for office and break room suppliesManaging incoming and outgoing correspondence, including emails, faxes, mail and packagesFiling and organizing records, invoices and other important documentationSubmitting work orders and scheduling repairs for general office space and equipmentOrdering repairs for office equipment and maintenance, connecting with and escorting vendors

Manassas, Virginia, United States

Install and configure software and computer systems.Troubleshoot and resolve issues with software or hardware.Walk colleagues or clients through steps to help them resolve their technical problems.Maintain procedures and reports that provide technical support to the entire organization.Analyze records and logs to spot underlying trends and potential issues.Support the implementation of new solutions or applications.Establish accounts for new users and assist with password or login problems.Test, evaluate, and make decisions about new technology for the business.Participate in business-wide meetings to provide insight into technical requirements.

I was responsible for making sure the store functions smoothly while optimizing profits. As manager I directed restocking efforts, the floor merchandising plan, and maintaining financial records. As well as hiring, scheduling and training employees. I also was responsible for making sure the customers were satisfied while shopping and able to resolve any complaints.

Fairfax County, Virginia, United States

I was in charge of shift schedule, dealing with no-shows, monitoring tasks, handling cash, and reporting any issues to the manager. I was responsible to manage a team of people and ensure that all duties are performed accurately.