Jen Kaye Email & Phone Number

California, United States

San Diego, California, Us

San Diego, California, Us

Tasks of Senior Customer Success Engineer (CSE) with the addition of:- Manage a book of up to thirteen (13) assigned clients- Sole engineer assigned to any support requests submitted by the assigned clients- Engaging with clients on regular status calls to help troubleshoot any issues that arise- Assist with initiatives that may need strategic input from Tealium- Proactively schedule workshops and training sessions to get clients involved and knowledgable with the product- Alert clients to opportunities for refinement in their Tealium implementation and processes through regular wellness reviews and configuration audits- Work with operations and engineering teams to alleviate any issues found with client accounts and environments- Attend any onsite working sessions with clients- Participate in quarterly business reviews- Hold demos of new features and products to keep clients abreast of new changes they should encounter in the product- Keep clients informed on upcoming products and features to facilitate early adoption and knowledge

San Diego, California, Us

Tasks of Customer Success Engineer (CSE) with the addition of:- mentoring new team members- helping other team members by reviewing tickets daily- answer questions raised in the online community board- owning high priority escalations and data discrepancies- dedicated resource for multiple high-profile clients- contribute to senior-level knowledge presentations- member of Knowledge Base Admin Team- review mobile issue escalations- work with engineering team to review and test new features

San Diego, California, Us

- Engage directly with customers to provide technical solutions and support- Configure vendor tags within Tealium’s iQ tag management system based on the customer requirements- Troubleshoot in different environments, including iOS, Android, React/React Native, Angular, and other Single Page Apps- Facilitate excellent customer experience- Write and debug clean, scalable JavaScript code- Effectively troubleshoot and analyze complex issues related to JavaScript Tags, APIs, Data Discrepancies, and general front-end code languages, identify possible solutions, and present recommendations & best practices- Contribute to our knowledge base to support both internal and external content- Support different client use cases by creating sample code, providing recommendations based on best practices in both Tealium and web development- Create webhooks to API endpoints using tools such as Postman to validate endpoints and troubleshoot- Write and execute SQL queries to troubleshoot data issues using Redshift databases- Lead the mobile training effort for other team members by hosting workshops and training sessions, as well as creating onboarding documentation with active examples of sample apps- Assist with implementation projects and work with project managers- Manage and facilitate two internal meetings that promote internal learning and knowledge sharing among colleages

San Diego, California, Us

- Update website with content and enhancements on daily basis using DNN (DotNetNuke) CMS- Implement specialized dynamic landing pages- Implement new features and functionality for all web properties (9 total)- Design/Create templates in DNN (DotNetNuke)- Maintain list of current testing browsers and compatibility using Google Analytics - Manage event tracking using Google Tag Manager and Tealium- Create cards in DOMO to easily view analytics data- Build responsive pages/sites- Cross-Browser/Platform testing of all pages/sites- Create interactive questionnaires using CSS3 and jQuery animations. - Create surveys and design creatives in Qualtrics.- Troubleshoot and find solutions to design problems.- Create landing page templates in Marketo- Update all sites to be ADA compliant

San Diego, California, Us

- Update website with content and enhancements on daily basis using DNN (DotNetNuke) CMS- Design and implement specialized landing pages and web content- Collaborate on new website designs and functionality for all web properties (9 total)- Design/Create templates in DNN (DotNetNuke)- Maintain list of current testing browsers and compatibility using Google Analytics - Manage event tracking using Google Tag Manager and Tealium- Create cards in DOMO to easily view analytics data- Design and build responsive pages/sites- Cross-Browser/Platform testing of all pages/sites- Create interactive questionnaires using CSS3 and jQuery animations. - Create surveys and design creatives in Qualtrics.- Troubleshoot and find solutions to design problems.- Create landing page templates in Marketo

San Diego, Ca, Us

- Design custom wine labels for clients- Design labels for winery vintages- Work with label printers to ensure quality and accuracy for each run of labels- Work with printers to ensure quality and accuracy for brochure and booklet printing- Manage social media strategy on Facebook, Twitter and Pinterest- Manage and design newsletter campaigns to increase readership and interest- Manage and design website and blog- Manage and design advertising as appropriate (brochures, booklets, case inserts, etc.)- Maintain Montesquieu brand

Torrance, California, Us

- Daily update requests for the AYSO.org website- Design and maintain company branding and brand consistency- Manage and delegate all design/project requests that come through the Production Department- Give art direction to graphic designer on all projects- Give art direction to various departments on both internal and external projects to maintain brand consistency- Design and code all outgoing promotional email blasts- Communicate with web hosting to get various features implemented into the website- Design and manage AYSOTraining.org (ASP/SQL)- Managing and implementing projects to streamline processes and make information retrieval easier for volunteers- Create and edit online training modules for our membership- Give art direction and layout for PLAYSOCCER magazine- Assist Regions with promotional design work- Active member of the AYSO IT Task Force to assist with IT planning and execution for AYSO in the future- Weekly posting to webmaster blog for volunteers

Culver City, Ca, Us

- Designed websites from concept to completion- Coded websites in HTML/CSS/JQuery/JavaScript and PHP- Debugged websites in all major browser platforms (IE 6/7/8, Safari, Firefox, Chrome)- Created content management systems for the websites using PHP/MySQL, giving the client the ability to maintain and update their own website without disrupting the site design and layout- Designed GUIs (graphical user interfaces), banners, posters and other various print collateral projects- Maintained a few websites without CMS- Basic iPhone/iPad app creation- Designed HTML emails for clients compatible on multiple platformsClients included Yamaha, SRS Labs, Six Second Reviews, Our House Grief Support Center, FX, Zojirushi and more.

- Managed all aspects of marketing and advertising for both company brands- Created and managed advertising budget- Worked with magazine reps on ad schedules- Created all advertising from design to completion while maintaining company brand- Re-designed, re-organized, compiled and built both brand websites- Initiated online advertising in the form of banner ads and videos- Designed and sent out two weekly email campaigns, one for each brand- Designed and maintained brochures and pricing lists- Photographed new machines and edited for use in print material- Designed artwork for print collateral including flyers, mailers, postcards, calendars, etc.- Coordinated all printing of materials, including design and engraving of name plates and logos for machines- Redesigned both brands to give a modern sense of techology and need for the product

Appleton, Wisconsin, Us

- Managed all web-related projects for 4 broker-dealer websites- Managed work pertaining to web-related projects and worked with alternative web teams in Michigan to complete requests- Completed all web-related updates and requests that were submitted by all four broker-dealers- Lead web re-designs of public access website for two out of four broker-dealers

Pompano Beach, Fl, Us

- Created and assisted with the concepts and designs of artwork for clients- Updated client websites when needed - Re-designed and built websites for various clients (PHP/MySQL)- Met with clients on projects to discuss developmentClients included Sun Capital Partners, St. Thomas Aquinas High School, K-Rain, Heico Corp, Allied Marine, JavaFit and more.

Appleton, Wisconsin, Us

- Handled daily web updates and requests from four broker-dealers- Assisted with web projects when needed- R&D for a work request website in PHP/MySQL

Culver City, Ca, Us

- Assisted with the design and implementation of the Sony Pictures Studios website- Edited movie trailers for kiosk in main building- Enhanced the Sony Pictures Museum website with flash audio clips

Burbank, Ca, Us

- Updated website- Created graphics for the website- Transferred TV shows from cassette to digital video- Added streaming videos to website

- Updated website- Made upgrades to design/function

Torrance, California, Us

- Updated multiple websites- Created graphics and web banners for multiple websites

Bachelor Of Arts, Studio Arts - Multimedia, Computer Science

High School Diploma