Jennifer Farrell Email & Phone Number

Norfolk, Va, Us

United States

As a trusted business partner, I lead the learning and development strategy and execution for a 550 person organization with three diverse lines of business. I design and deliver internal training courses. I consult with business leaders to develop training solutions for organization wide challenges. I coach Aptivators through career development and growth. I leverage our systems (Jira, ADP, LinkedIn Learning, O365) to improve the L&D department's efficiency and customer service. I've contributed to projects across the organization - finance, business development, IT, HR, leadership training, new employee orientation.In my first 18 months with Aptive I've accomplished the following: Established and implemented Communities of Practice for 182 employees focused on Process Improvement, Project Management, Data and Analytics. Created an Executive Coaching program for 30 business leaders (directors, vice presidents, chiefs) that includes 360 evaluation, team coaching, and individual coaching. Developed internal training academy for organization with 450 employees; prepared learning materials including PowerPoint slides, Instructor Guides, case studies, job aids, and interactive training activities. Consulted with SMEs.Administer LinkedIn Learning Hub licenses. Develop Learning Paths, Learning Challenges, upload and remove users, run and analyze learner reports. Manage $500,000 learning budget using the Professional Development Service Desk (Jira), including working tickets, reviewing requests, consulting with managers, and drafting, reviewing, and tracking retention agreements as needed.

Norfolk, Virginia

Provide innovative learning and development strategies to clients in the government, non-profit, and corporate sectors.

Fredericksburg, Virginia, United States

Managed curriculum refresh training for 260 employees in 15 time zones through weekly in progress review meetings, project milestones, and deadlines. Developed content, microlearning videos, Instructor Led Sessions live sessions, and knowledge assessments to support learners. Resulted in an on-time global implementation of VA-mandated curriculum updates. Prepared contract training infrastructure and materials during contract phase-in for 260 employees. Adapted in person training curriculum for virtual training experience using the MS Teams platform. Developed certification assessments that integrated MS Teams virtual proctoring with MS Forms quizzes and MS Excel scoring workbooks. Coordinated 9 New Hire Training cohorts for 173 employees. Developed Master Trainer schedules, conducted rehearsals, communicated with regional and program management. Delivered Instructor Led Training sessions on adult learning theory and job-specific skills. Developed contract-wide quality assurance program to include: quality plan, evaluation metrics, evaluation repository, and employee training for 100 front line supervisors and 160 field staff. Conducted quality assurance evaluations for 5 employees in accordance with program standards. Provided immediate feedback on areas of excellence and growth. Developed performance improvement and mentoring plans for employees as needed. Adobe Connect expertiseDesigned and implemented standardized layouts for Adobe Connect template to ensure consistent delivery of 1,000 virtual VA Benefits and Services Courses. Served as contract-SME in vendor-to-vendor curriculum review meetings regarding Adobe Connect and MS Teams.Trained 70 employees on Adobe Connect platform and licensure requirements.

Norfolk, Virginia Area

Delivered 70 interactive and synchronous DOLEW Program Onboarding sessions for 100 new employees through the Adobe Connect webinar platform utilizing webcam, chat, polls, and other interactive features.Delivered 3 interactive and synchronous CEPT Program Onboarding sessions for 5 trainers. Developed standardized onboarding program for CEPT through the creation of an onboarding schedule, flow chart, PowerPoint presentation, and live webinar.Developed, delivered, and recorded 4 professional development/subject matter specific training sessions on Adobe Connect webinar platform. (Executive Employment Workshop, Delivering with Executive Presence, CareerScope Assessment Coaching, and Managers training session “Optimizing the Learner's Experience in Adobe Connect”).Conducted training needs analysis for 100 employees and delivered results to program manager and senior vice president recommending learning strategies to address training deficiencies.Delivered 3 DOL pilot workshops for 62 participants in support of NDAA curriculum changes; received excellent feedback from participants and government agency partners.Developed PowerPoint slides, handouts, and interactive training exercises in support of pilot workshops.Contributed to business development efforts for 5 proposals.Delivered 13 employment workshops and 11 career exploration workshops including 3 on the job training sessions for new employees, 3 Wounded Warrior workshops, and the first USCG career exploration workshop offered nationwide.

Norfolk, Virginia Area

Led all contract training and development requirements for the DoD's Spouse Employment Career Opportunities (SECO) Program for a team of 100 personnel. Delivered live, synchronous facilitator led "Stakeholder Engagement and Communication Techniques" training at the MSEP Annual Meeting for 25 team members.Utilized Camtasia software to narrate 3.5 hours of on demand courses. Reviewed and updated 15 on demand courses for accuracy, vision, consistency in advance of new employee orientation and onboarding.Managed and produced 2 quarterly contract wide updates for team of 100 personnel. Utilized Adobe Connect, Articulate Storyline, and Zeiders' Learning Management System to disseminate quarterly contract and company wide updates. Led a team of six learning and development professionals to produce the 2018 Virtual Military Spouse Symposium, a 4 day virtual conference for 1,700 attendees. The symposium offered 19 webinars with six different tracks for employment and educational planning. Administered company and contract annual training requirements for 100+ team members.Managed the Information Assurance (IA) Training for the contract. Includes contract and Quality Assurance Surveillance Plan (QASP) deliverables for a government required training program related to Cyber Awareness and Personally Identifiable Information security. Tracked and reviewed training requirements with 100% accuracy in accordance with government standards.

Washington D.C. Metro Area

Received CEO's Excellence Award for outstanding performance, contributions to the company's business development, and leadership during annual training conferences. Deliver Department of Labor Employment Workshops (DOLEW) and Department of Navy Accessing Higher Education (AHE) Workshops in accordance with federal curriculum standards; provide new employee curriculum training. Utilize adult learning theory and interactive training techniques.Recent participant reviews: "Facilitator was one of the best I've ever seen, Period!""The facilitator was extremely knowledgeable and interactive with the class. She broke the material down and used real life experiences to make the material relevant.""I could not have asked for a better facilitator. She was fantastic, and truly cared about our futures.""Jen Farrell did an outstanding job and was very engaging with the whole class."

Washington D.C. Metro Area

Lead curriculum review for OSD's Transition to Veterans Program Office. Form collaborative relationships with Interagency Partners at the Department of Veterans Affairs, the Department of Labor, the Department of Education, the Small Business Administration, and the Consumer Financial Protection Bureau. Utilize Adult Learning Theory and Training and Development techniques to implement updates to the Transition GPS curriculum utilized by 250,000 transitioning service members annually.

Ensured 100% Department of Labor Employment Workshop (DOLEW) delivery at 50+ military installations in Northern Region (23 States) in accordance with Public Law (Title 10 U.S. Code, VOW ACT) and the U.S. Department of Labor standards. Supervised 55-60 part-time staff members to include recruitment, interviews, hiring, training and evaluating. Facilitated DOLEW 3-day Workshops for members of the US Army, Air Force, Navy, and Marine Corps with audiences ranging from 6-50. Received outstanding critiques from class participants and DoD site managers. Continuously built relationships with Department of Defense representatives in 23 states and Washington, DC through site visits, conference calls and email correspondence.

Northern Region, Us

Conduct screening interviews for Career Transition Trainer vacancies throughout the United States. Provide detailed interview notes to Regional Project Managers and select candidates for advancement in interview process.

Worked remotely at satellite office in Okinawa, Japan with company headquarters located in Washington, DC; regularly met time specific deadlines and telecommuted across four time zones.Ensured 100% Transition Assistance Program (TAP) workshop delivery at 18 military installations in Guam, Japan, Korea, and Okinawa in accordance with Public Law (Title 10 U.S. Code) and the U.S. Department of Labor standards.Supervised 15-18 part-time staff members to include recruitment, interviews, hiring, training and evaluating.Facilitated 50 TAP 3-day Workshops for members of the US Army, Air Force, Navy, and Marine Corps with audiences ranging from 6-50. Received outstanding critiques from class participants and DoD site managers.Continuously built relationships with Department of Defense representatives in Guam, Japan, Korea and Okinawa through site visits, conference calls and email correspondence.

Okinawa, Japan Usmc Camps Hansen, Schwab, And Foster

Provided in-depth career coaching and assistance to 300+ military service members and family members.Facilitated resume writing, interview skills, and Federal Government application workshops through collaboration with the Department of Labor, Department of Veterans Affairs, Education counselor, Tri Care representative, Reserve Recruiter, Counseling and Advocacy staff and Personal Services Center team.Compiled statistics and patron data for monthly, quarterly and annual reports for submission to headquarters office.

Des Moines, Iowa Area

Planned, coordinated, and evaluated all aspects of a three-day welcome week program for 3,000+ students.Assisted with the annual development and delivery of orientation programs for more than 10,000 students and families.Coordinated recruitment and training of university professors and staff members.Supervised, recruited, interviewed, hired, trained and evaluated one full-time support staff member, one graduate assistant and 30 orientation leaders on an annual basis

Waterloo, Iowa Area

Coordinated, supervised and evaluated the Student Telecounseling program with duties that included: prioritizing calling projects, motivating and supporting student employees, monitoring student employee work hours, budgeting and hiring, supervising, training, and evaluating all employees.Advised the Student Alumni Ambassadors, a group of 50 student volunteers selected to serve as official campus hosts to prospective students, parents, alumni, University donors and various campus officials.

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Student Alumni Ambassadors Resident Assistant Northern Iowa Student Government Executive Committee Students.

Ma, Ba, Political Communication, English Language And Literature