Jenner Benton Email & Phone Number

Sunnyvale, California, US

Santa Clara, California, US

Seattle, Washington, US

• Recruited to drive enterprise sales for the company, targeting and landing deals with top logo accounts such as Nike, T-Mobile, Blue Origin, and Seattle Children's Hospital. Manage executive-level client relationships.
• Lead a 7-member team of Sales Engineers, Technical Account Managers, and Sales Development Reps in executing an aggressive range of prospecting activities.
• Consistent history of meeting all sales targets, both in terms of new account growth as well as expanding revenue among existing accounts; have earned President’s Club sales honors 4 out of 5 years of tenure
• Negotiate multi-million-dollar sales deals, including creatively structuring a $5.7M deal with a top account to expand ExtraHop’s product footprint within the organization and introduce a series of new technologies
• Network actively within industry organizations and conferences/tradeshows, evangelizing the company’s suite of solutions and leading product demonstrations to showcase their unique capabilities
• Provide invaluable “customer advocacy” feedback to the product development team, in addition to insights into competitor offerings, ecosystem trends, and potential areas of untapped market opportunity

Seattle, Washington, US

• Held ownership of all Customer Experience elements, worldwide, with a focus on maximizing SaaS-based platform subscriptions and driving incremental new revenue growth. Led a management team of seven direct reports.
• Played pivotal role in generating $20M in recurring revenues annually via customer platform renewals, achieving a 100% customer retention rate to date via superior customer experience delivery
• Consistent track record of meeting/exceeding a $5M annual global professional services billing target, including the sourcing and closure of a $1.5M, 12-month Professional Services engagement with T-Mobile
• Championed operational streamlining and process improvement activities across multiple global offices in the NA, EMEA, and APAC regions, resulting in increased billings without increase to staffing levels
• Led the design and implementation of new KPIs for the Professional Services group (e.g. forecast, cost/hour, utilization rates) that allowed for better tracking of progress and service improvement opportunities
• Revamped all client-facing groups within the company to follow a more efficient, consolidated “Account Team” approach – improving client sat and time to deliver based on team focus and account-specific expertise

Seattle, Washington, US

• During initial role with company, focused on pre-sales engineering, solution architecture, software development, and QA

Burlington, MA, US

• History of progressive promotions within this fast-growing provider of proactive Customer Interaction Management (CIM) systems, managing relations with top corporate customers in the Telecom, Financial Services, Health.
• Led the successful turnaround of a severely underperforming support organization, reducing Mean Time to Repair (MTTR) rates from 4.6 days to.6 days, increasing First Call Resolution (FCR) levels to over 50%, and.
• Established a new set of performance metrics focusing the organization on customer-facing services over technology components and identifying areas of incident; this approach shifted the team mindset from perception to.
• Led implementation of a new client-facing solution and ROI reporting service line, guiding a team of Data Analysts and Customer Success Managers in working directly with customers to demonstrate the value of the.
• Sponsored and led a Six Sigma quality initiative to address customer churn; this successful effort reduced the issue significantly and led to a strengthened relationship with a key strategic account

Redmond, Washington, US

• Held a position with Microsoft Hardware Marketing, a business unit within the Microsoft organization that specializes in the development and delivery of peripheral devices to clients worldwide via multiple distribution.
• Led a series of custom hardware development projects, supervising a team of Sales, Marketing, Industrial Design, and Electrical Engineering personnel in handling all design, production, quality, and product.

San Jose, CA, US

• Amassed outstanding 10+ year track record with Adobe Systems IT, a global services delivery organization responsible for providing the IT systems/services/infrastructure needed to run the operations of one of the.
• Built out a new Network Operating Center (NOC) to provide 24/7/365 technical support and outsourced additional HelpDesk functions to take advantage of a more cost-effective leveraged support model
• Implemented a new global Change Management policy and set of accompanying processes to comply with Sarbanes Oxley (SOX) audit requirements, in addition to deploying an ITIL-compliant ITSM application