Jennifer Baker Email & Phone Number

Dallas, Texas, United States

Dallas/Fort Worth Area

Amazon has built a reputation for excellence and Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. Amazon Web Services (AWS) Support is a self-standing business within AWS and continues to be one of our fastest and most innovative businesses. At AWS, we are at the forefront of innovation and support all AWS technologies from Compute to Storage to Database to Big Data to Application-level services. We pride ourselves on world- class customer service. Our primary hiring locations are Seattle, Dallas, Washington DC, Dublin, Cape Town, Beijing, Tokyo, and Sydney. We also have Technical Account Manager roles open in many other cities throughout the globe. We are currently hiring Cloud Support Engineers and Cloud Support Associates. Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Carrollton, Texas

Atlanta, Ga

• Manage $44M portfolio of national and contingent commercial accounts in Northeast and Mid-Atlantic region. • Recently assigned Dallas, TX and Austin, TX markets.• Responsible for operational oversight & delivery of contingent hire and payroll recruiting operations and branch functions• Accountable for P&L profitability and gross margins within assigned regions and accounts.• Participate in client presentations, proposals, and strategy discussions involving new and existing business including quarterly business reviews.• Responsible for contract negotiation of SLA and KPI’s• Evaluate delivery strategies, profitability, and resource alignment against actual execution.• Monitor client feedback and ensure appropriate operational procedures and processes are leveraged to minimize escalations.

Alpharetta, Ga

• Led strategic oversight and operational delivery of multiple account teams including large, complex solutions. P&L management of $7M - $20M account portfolio consisting of 7,000 - 12,000+ annual hires, and led North America (US/Canada) teams consisting of 125 - 275 resources. • Continuously reviewed account strategy, providing guidance on forecast, including recommendations and assumptions. Evaluated account P&L’s for potential risks identifying implications and mitigating exposure. • Communicated regularly with executive leadership on initiatives and partnered to ensure account targets and goals were on track. • Supported end to end recruiting for exempt and nonexempt hires (profitability, productivity, quality, resource alignment, delivery execution). • Shared best practices providing mentoring and coaching to account managers, ensuring their continued development. • Identified opportunities to enhance recruiting efforts by monitoring team’s accumulation to client culture. • Ensured reporting, compliance functions, and hiring forecasts were delivered timely and accurately. Met weekly with clients on account status. • Monitored account metrics/productivity identifying best practices across business lines to ensure continuous improvement of processes, training, compliance, reporting, and recruiting delivery. Evaluated account teams for appropriate headcount and performance. Conducted weekly meetings with account managers providing mentoring and coaching to ensure continued development. • Identified organic opportunities for account growth and served as a liaison for potential new business. Partnered in contract discussions for SLA’s/KPI’s, pricing/scope changes, implementation, and go-live. Established communication/escalation plans with teams to quickly identify and address client concerns. Monitored customer satisfaction surveys and reviewed with team managers for improvements/accolades. • Led client presentations and solution design strategies

Commerce, Tx

• Provided individual and group therapy for general student population, faculty, and staff including initial assessments, crisis intervention, mental health evaluation, consultation, and conflict resolution.• Prepared cases for weekly staffing presentation and discussed client issues relative to case management.• Initiated interventions to promote a healthy campus environment conducting campus outreach programming and presentations to students, faculty/staff.• Assisted as an advisor for clients involved in University Disciplinary hearings.• Utilized both internal and external community referral resources and served as an integral part of the university’s emergency mental health team.

Master Of Science (M.S.), Counseling

Master Of Science (M.S.), Health & Kinesiology

Bachelor Of Science (B.S.), Counseling/Human Resource Management

Activities and Societies: East Texas State University Division II Women's Basketball Team East Texas State University Division II Women's.

Counseling Phd. - Abd, Counseling