• Responded to incoming phone calls from advertising customers, sales managers and sales representatives to handle billing questions, complaints, and routing misdirected calls to the correct area,• Assisted customers with refunds, billing transfers, locating missing payments and online advertising changes,• Discussed advertising disputes for incorrect information being published in any of our products; negotiate adjustments or credits for upcoming publications and advise of current timelines,• Assisted customers in making payments and payment arrangements for advertising programs,• Generated sales leads for print, direct mail and online advertising,• Conducted each call professionally and ensure that each customer is satisfied, follow up as needed per Service Concierge Model,• Assisted in manager callbacks and escalations for other service concierge representatives; be the Team Leader when manager is not in the office, and• Team member for United Way Fundraising campaign, team Lead for United Way fundraiser of Chili & Salsa Cook-Off; team member of TELCO follow up process and post sales/customer service job shadow; team lead for Bring Your Daughters and Sons To Work Day.

• Support several Area Sales Managers and over 10 sales representatives with processing daily sales reports and tracking of business performance metrics • Preparing presentations by creating marketing binders, customized Excel sales reports displaying daily results on multiple product levels and sales lead generation tracking spreadsheets (resulting in over $35,000 in annual advertising revenues)• Responsible for processing payroll, tracking attendance and tracking sales contests

• Maintaining and growing over one thousand accounts in excess of $800,000 in annual revenue in the following products: The Real AT&T Yellow Pages, YP.COM, Google/Yahoo! search engine marketing programs, direct mail and mobile marketing• Google Certified AdWords Reseller, Yahoo! Certified Local Ambassador• Creating thorough, professional business and marketing strategies for small and medium size businesses by designing and implementing successful lead generation programs to meet clients desired career goals during face to face and telephone presentations; as well as business contract negotiation and creating annual financial forecast

• Responsible for adhering to established timelines and staying within parameters of assigned budget• Develop in-store POS, sweepstakes, circulars, key take-aways; coordinate wet and dry demo events using exclusive software• Coordinate in-store grocery retailer promotion with entertainment properties and movie studios; Key clients include, but not limited to Wal-Mart, Safeway, 20th Century Fox and 4Kids Entertainment

• Organized catering for over 600 athletes according to their nutritional guidelines• Assisted in World Cup skiing event coordination and day of event activities• Coordinated a black tie and silent auction event

• Created promotions for upcoming events• Wrote on-air spots for promotions and other events• Created proposals and writing recaps

• Called potential students to inform them of Northwood University,• Maintained a phone log capturing each conversation, and• Sent all appropriate materials to each potential student.

• Secretarial duties: answered phones, copying, filing and data entry,• Managed money/deposits,• Organized and arranged catered events,• Arranged travel accommodations, and• Compiled monthly and yearly statistics for various departmental business activities.