Jenny P. Email & Phone Number

• Managed global communications for Microsoft Azure at Designit, triaging escalations and providing rapid customer resolutions.• Collaborated with engineering teams to determine customer impact and communicate Live Site Incidents effectively.• Contributed to the development of future Microsoft support capabilities for the cloud.• Cross-collaborated with Microsoft FTEs to update internal documentation processes for team operations.

ProofScore- A mobile responsive website giving consumers a "credit score" for food transparency.Lonely Planet- A responsive website connecting digital nomads with travel and work.Fleur Fresca- A revamp on an outdated floral shop website helping users pick flowers by occasions.

Seattle, Washington, United States

Developed a consumer-facing mobile responsive website solution for displaying food data transparency in the supply chain by conducting research interviews, usability tests, and creating a desirability test to solidify previous research conducted for design solutions.

Demonstrated empathy through listening and providing solutions to 200+ clients daily regarding retirement, disability applications, online technical support and public assistance programs.

Implemented applied behavior analysis techniques to clients with communication, behavioral problems and developmental disabilities which aided in clients reaching their goals 90% of the time.

Bachelor Of Arts - Ba, Psychology

Certificate, User Experience Design