Jeremy Sharp Email & Phone Number

Indiana, United States

Job Description:Caterpillar’s Global Construction and Infrastructure (GCI) Technical Representative works hands-on with customers and dealers, our Technical Representatives provide customer and dealer support on Caterpillar machines. They represent Caterpillar face to face, reviewing and resolving customer needs onsite and within Caterpillar dealer facilities. Technical aptitude partnered with strong decision making and customer service skills is this role’s key to success!Essential FunctionsIn this role, you will be on the frontline of supporting our network of dealers and customers. Cultivating strong customer and dealer relationships and using sound logic, you’ll be responsible for executing decisions on behalf of Caterpillar to ensure superb customer and dealer experience. Represent Caterpillar at customer and dealer sites to understand customer needs and machine applications and performance Travel to dealer locations frequently (up to 50%) to consult on product performance within assigned territory (Indiana, Michigan) Exercise strong decision-making skills, making judgements on complex products Determine appropriate levels of support required for customer experience and peak product performance Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth and process improvements Help dealers achieve higher service quality working with industry reps to develop total customer solutions Work with Service Specialists to ensure dealers meet targets for Customer Satisfaction Liaison with Product Support Managers and Support EngineersEducate/train dealers on Caterpillar product technical specifications

Aurora, Illinois

Role Description Accountable for the development, validation, and maintenance of the L6 performance of the MWL product line. Lead global, cross-functional technical teams to develop and maintain technologies that deliver industry leading performance and quality for MWL products. Responsible for developing key specifications related to vehicle performance for current production and New Product Introduction (NPI) programs. These include recommending vehicle and powertrain configurations, analyzing vehicle performance and loading stability, performance test support, and running dynamic computer simulations. The major focus of the job is on technical delivery to achieve industry leading productivity and fuel efficiency. This person will work directly with different worldwide product groups, suppliers, customers and/or other teams. Decisions made by this person may affect the project team and it's delivery of the project. They may significantly impact product direction, leveraging new technologies, warrantees, costs, sales, and customer perception. Provide leadership for multi-divisional product development teams which are accountable for design of the product, performance definition and verification, validation and product quality.

Mossville, Il

 Created test plans and oversaw development of integrated powertrain features in simulation, hardware in the loop, on machine and field follow to properly validate features prior to release to the field. Performed FMEA and development and validation planning for the new electric drive wheel loader. After the plan was executed, when software was first installed on the machine, no issues were discovered and it performed as intended saving extensive on machine development. Developed machine level and subsystem level performance requirements and cascaded requirements to the subsystem teams for the new CVT wheel loader. Developed and tuned economy mode on CVT wheel loader that saved 10% fuel and maintained productivity with performance mode Led a cross functional team to resolve engine stall issues on Wheel Tractor Scrapers. The result was updated engine tuning and a new integrated power limiting feature that resolved over 70% of stalls in the field with no hardware changes. Led a team to investigate operator complaints of low power on a Wheel Tractor Scraper. Result was updated tuning and lug curve shaping. Presented these results in Caterpillar’s Analysis Simulation and Test forum. Currently have 3 United States Patents Pending

Peoria, Illinois Area

 Performed lower powertrain planning, validation and analysis for over 15 machines across several product lines including motor graders, wheel loaders, track type tractors, off highway trucks, articulated trucks, backhoe loaders and agriculture tractors at Caterpillar’s Peoria and Tucson Proving Ground  Managed test budgets between $50,000 and $250,000 per test Partnered with design teams to improve designs based on test data Investigated field failure of components in a team and determined root cause and corrective actions Published 11 Technical Reports to the TIC library, and contributed on several others Developed best practices for driveline analysis, reporting and budgeting to drive consistency, improve quality, and reduce cost Developed training matrix and tutorials for new engineers entering the group Validated machines meeting the government’s Tier 4 interim and final regulations