Jeremy Nelson Email & Phone Number

Chandler, Arizona, United States

Tempe, Az

• Oversaw annual revenue growth from $12MM to $40MM• Led a multi-discipline team of 180+ IT professionals with responsibilities including product pre-sales support, offering development , and professional services delivery• Maintained an annual attrition rate well below 5%• Active member of multiple partner advisory councils for industry leading product manufactures• Developed a teammate engagement committee program that was so successful it was later adopted as an organizational standard• Created and executed business development plans• Oversaw multiple strategic research and development initiatives • Developed multiple services offerings encompassing technology design and incident response• Participated in an exclusive leadership development program for high potential leaders• Completed the Thayer Leadership training program

Tempe, Az

• Grew annual top line revenues from $2.4MM to $12MM• Opened a new market and in less than 2 years grew annual services revenues from $0 to $8MM• Expanded delivery team from 12 teammates to 30• Owned the client experience from sales through project closure• Developed relationships with internal and external executives and subject matter experts alike• Responsible for P&L lifecycle (pipeline through closure)• Maintained one of the highest teammate engagement scores in the company• Consistently outperformed financial and client satisfaction performance metrics• Developed PowerBI reports and automation to improve operations

Primary systems architect for global networking technologies for the world’s largest branded hotel chain. Leveraged my existing experiences in cross-discipline technology fields to provide input and direction into both project design and implementation.• Conducted the review, selection, and deployment of an F5 BIG-IP load balancer platform to provide highly available, high-performance access to business critical applications.• Architected a network core upgrade for an aging Cisco infrastructure. The proposed designs were for both Cisco Nexus and Juniper QFabric platforms.• Redesigned the Internet connectivity for all Best Western facilities to maximize performance and increase survivability through the use of multiple carries over diverse physical paths into each datacenter.• Provided key input into the architectural design of a PCI compliant infrastructure and helped guide Best Western through their first PCI audit conducted by a Qualified Security Assessor (QSA)• Designed and deployed a remote office network strategy based on the OSPF routing protocol to provide instant failover for WAN connectivity between three independent transports (MPLS, VPN, Point-to-Point ISDN).• Designed and deployed a WAN acceleration strategy for all Best Western international sites and workers based on the Riverbed Steelhead platform.• Designed and deployed a VPN strategy for home based reservation agents that provided a consistent and reliable environment to support Nortel & Avaya VoIP and reservation system communications.• Designed and deployed a client based SSL VPN strategy to over 600 remote users based on the Juniper SA4500 platform and RSA one-time-password technology for flexible and secure remote access.• Used NetScout’s Performance Manager and Infinistream centralized packet capture engines to troubleshoot complex communication issues and created nightly reports based on individual service performance to be reviewed by upper management.

• Displaced Verisign certificates for remote office VPN connections with Microsoft Certificate Server saving Circle K $75,000 annually.• Developed VPN and dial-backup configurations for Efficient, Netopia, Adtran, and NetScreen/Juniper routers.• Engineered a blended technology WAN environment which used both VPN and MPLS to replace 1700 point-to-point frame relay circuits saving Circle K Stores $5MM annually.• Selected and deployed an open source network monitoring tool to increase WAN availability through proactive troubleshooting of network events.• Developed a SQL server driven application to programmatically customize router configurations and load them remotely through a custom telnet interface.• Designed a secure 802.11 wireless environment based on Cisco Aironet hardware and LEAP/802.1x/TKIP/MIC security standards.• Wrote comprehensive documentation for all projects including product evaluation, detailed design, and troubleshooting guides.• Developed and deployed a DHCP environment to centrally support 2200 remote locations and wrote a custom ASP interface that allowed DHCP reservations to be managed from a centralized help desk without granting additional user permissions.• Developed a standardized Windows 2000/XP desktop using a mixture of unattended installations, SYSPREP, Visual Basic Scripts, and PowerQuest Deploy Center 2000 disk images.• Developed a multi-tiered tool that allowed non-privileged users to manage a single active directory group. Users could be added permanently to the group or granted rights for a predetermined amount of time at which point the tool would remove them from the group.• Packaged and deployed applications and operating system patches with Novell Zen for Desktops 3.0 and NetSupport’s NetInstall.• Built and deployed active directory domains from the ground up in both stand alone and mixed AD/NT 4.0 domain environments.• Used packet analyzers and other network management tools to diagnose complex LAN/WAN issues.

Phoenix, Arizona Area

Served as the primary local desktop, server, and network support technician for the Phoenix, AZ and Portland, OR distribution offices.• Local administrator of a Windows NT 4.0 TCP/IP domain.• Worked closely with corporate help desk to resolve complex desktop/server issues.• Maintained 24/7 operations of a home grown inventory management system for second largest food distributor in the US. • Coordinated nightly backup procedures using Seagate Backup Executive. • Supported Microsoft Office 97 suite including Outlook 98.

Tempe, Arizona

• Lead support person for Windows NT and networking questions.• Organized training program to address connectivity issues between Windows CE devices and Windows NT utilizing TCP/IP.• Developed, maintained, and assisted in the implementation of an online trouble shooting guide for Philips Mobile Computing. • Composed a user’s manual for an internal inventory control application.• Supported serial cable RAS connections as well as Windows 95/98 direct cable connection problem resolutions. • Provided fellow technicians with advice regarding dial-in RAS connections including TCP/IP, DHCP, DNS, WINS, and Proxy Servers.• Handled service calls concerning the Windows CE operating system including a product-wide upgrade.