Jeremy Smith Email & Phone Number

Boston, Ma, Us

Brookline, Ma, Us

Boston, Massachusetts, United States

_ Installed, maintained, and troubleshot electronic, mechanical, and pneumatic packaging machines and subassemblies using problem-solving aptitude and technical documentation._ Independently managed customer accounts: scheduled appointments, calls, and meetings,conducted trainings, wrote detailed technical reports and documented work in a CRM system,maintained a professional, positive, and personable demeanor._ Regularly traveled domestically and overnight and worked atypical hours (nights, weekends) to exceed customer expectations. Recognized by upper management several times for exceptional work ethic._ Adhered to company and customer safety standards.

_ Leveraged technical expertise and communication skills to sell, explain, manage, and complete bicycle repairs. Became the highest grossing intake technician at New England's premier bicycle service department within 6 months.

Drumlin Farm

_ Collaborated with Building & Maintenance colleagues to monitor, troubleshoot and improve all equipment and facilities on the farm._ Maintained high attention to detail and safety processes.

Greater Boston Area

_ Successfully facilitated a 6-member, multi-vendor, semi-automated, remote, panel research study of COVID-19’s impact on Americans’ financial health. _ _ Helped senior leadership and Daryl Collins strategize project objectives, acquire software vendors, and manage a team consisting of marketing, qualitative, and quantitative research and engineering professionals._ _ Crafted a bespoke software ecosystem that used cutting-edge Natural Language Processing research tools including CATI and Sentiment Analysis. _ _ Evaluated, negotiated, and recommended B2B SaaS vendor contracts totaling $65,000._ Designed and conducted user research studies (needs, pain-points, behaviors, motivations) on financialproducts, services and planning using quantitative, qualitative, generative, and evaluative methodologies._ Synthesized user insights, partner requirements, and competitive landscape analyses to develop prototypes for digital products and financial programs across multiple projects simultaneously._ _ Partners included BlackRock, The MetLife Foundation, and several high-profile fintechs (under NDA)._ Remodeled my department’s research strategy and tools by identifying, experimenting with, anddeploying process improvements alongside senior colleagues. Lead trainings, developed reference resources, and implemented feedback systems._ Assisted the marketing department by developing visualizations, reports, presentations, and seminar materials for various audiences._ Learned elementary Visual Basic to create, test, implement and manage multiple Excel Macros that expedited Commonwealth’s ability to draw insights from its survey data.

Boston, Massachusetts, United States

_ Assessed and resolved customers’ transportation needs with products and services in a dynamic, multi-priority work environment._ Used power, hand and precision tools to build, repair and overhaul stock and custom bicycles and bicycle subassemblies according to manufacturers’ documentation and specifications._ Followed industry-standard protocol to ensure customer safety and shop employee health from heat, noise, fume and liquid hazards.

Cambridge, Ma

_ Identified customers’ transportation needs and provided product and service solutions._ Became top salesperson in 5 months, eclipsing 24- and 36- month senior sales associates.

Greater Boston Area

_ Produced rigorously researched analyses focused on effectively engaging experienced adults with underserved youth and presented my recommendations for strategic change to the national leadership team._ Created an outcomes evaluation framework, redesigned the organization’s innovation pipeline, and examined intergenerational engagement opportunities under the direction of Encore.org’s national Director of Learning & Evaluation._ Researched social impact organizations’ innovation pipelines; produced a white paper with strategic recommendations for the national leadership team.

Greater St. Louis Area

_ Helped a startup create Nursetool: a nurse-patient pairing system for hospitals that optimizes quality of care and nurse satisfaction._ Conducted problem definition and customer research to inform Nursetool’s optimization algorithm – used interviews, surveys, and web forum profiles._ Investigated and synthesized competitors’ market strategies: services/products, customers and R & D. Helped pitch NurseTool to investors._ Helped develop NurseTool’s structure and features. Designed prototype interface, icons, logo and webpage.

Greater Boston Area

_ Collaborated on concept design development for a mixed-use project in a high-value location (Boston’s North End). Produced several analog schematic designs._ Developed construction documents for commercial, mixed use, and residential projects using SketchUp, Revit, and Adobe CS.