Jeremy Smith Email & Phone Number

Brookline, MA, US

Boston, Massachusetts, United States

_ Installed, maintained, and troubleshot electronic, mechanical, and pneumatic packaging machines and subassemblies using problem-solving aptitude and technical documentation._ Independently managed customer accounts: scheduled appointments, calls, and meetings,conducted trainings, wrote detailed technical reports and documented work in a CRM.

_ Leveraged technical expertise and communication skills to sell, explain, manage, and complete bicycle repairs. Became the highest grossing intake technician at New England's premier bicycle service department within 6 months.

Drumlin Farm

_ Collaborated with Building & Maintenance colleagues to monitor, troubleshoot and improve all equipment and facilities on the farm._ Maintained high attention to detail and safety processes.

Greater Boston Area

_ Successfully facilitated a 6-member, multi-vendor, semi-automated, remote, panel research study of COVID-19’s impact on Americans’ financial health. _ _ Helped senior leadership and Daryl Collins strategize project objectives, acquire software vendors, and manage a team consisting of marketing, qualitative, and quantitative research and engineering.

Boston, Massachusetts, United States

_ Assessed and resolved customers’ transportation needs with products and services in a dynamic, multi-priority work environment._ Used power, hand and precision tools to build, repair and overhaul stock and custom bicycles and bicycle subassemblies according to manufacturers’ documentation and specifications._ Followed industry-standard protocol to ensure.

Cambridge, MA

_ Identified customers’ transportation needs and provided product and service solutions._ Became top salesperson in 5 months, eclipsing 24- and 36- month senior sales associates.

Greater Boston Area

_ Produced rigorously researched analyses focused on effectively engaging experienced adults with underserved youth and presented my recommendations for strategic change to the national leadership team._ Created an outcomes evaluation framework, redesigned the organization’s innovation pipeline, and examined intergenerational engagement opportunities under.

Greater St. Louis Area

_ Helped a startup create Nursetool: a nurse-patient pairing system for hospitals that optimizes quality of care and nurse satisfaction._ Conducted problem definition and customer research to inform Nursetool’s optimization algorithm – used interviews, surveys, and web forum profiles._ Investigated and synthesized competitors’ market strategies.

Greater Boston Area

_ Collaborated on concept design development for a mixed-use project in a high-value location (Boston’s North End). Produced several analog schematic designs._ Developed construction documents for commercial, mixed use, and residential projects using SketchUp, Revit, and Adobe CS.