Currently building and scaling a brand-new customer success function, directly managing a team of 3 equally dedicated advocates for their clients, who provide high value interactions, that make a difference. This is within a B-Corp organisation, equally committed to it's customers and people.As this is also a hands-on role, I partner with our largest customers, including Network Rail, The British Psychological Society and Dermalogica, to nurture the relationship and ensure ROI.

Privileged advisory board member - part of a select few of customer success leaders, a community aimed at sharing specialist insights, feedback and knowledge, in order to shape valuable Customer Collective membership content.

Creating blended learning solutions that empower people and evolve organisations. My role is to understand training challenges, design strategic recommendations and develop effective digital solutions that have a real impact on business performance.

• Providing a memorable ‘rental’ experience in a fast-paced, customer-focused environment• Full completion of Management Development Training at Enterprise’s European head office in a record 7 months and was the first placement student in West Yorkshire to be promoted to assistant manager • Solely responsible for day to day management of the branch, a fleet of 150 vehicles and a team of six employees, as well as branch performance• Increasing profitability and revenue, through growth and stringent cost control i.e. uninsured losses • Making rational decisions and problem solving in an intense, fast-paced environment• Generation of additional revenue through sales of Enterprise’s insurance packages, upgrades and driving an exceptional sales culture to exceed targets• Account Management and new business lead generation to promote branch account growth• Limit risk exposure through stringent underwriting procedures to protect companies’ assets.• Maintaining and sourcing new strong professional relationships with Enterprise’s stakeholders i.e. corporate organisations, local bodyshops, vendors, dealerships etc