Leads and manages a team of Interior Design co-workers and inspires them to strengthen the uniqueness of the IKEA identity in range presentation and home furnishing solutions in room settings, homes, vignettes, and sales support areas. Identifies competence gaps and creates training opportunities through learnings, workshops, and feedback. Uses REVIT planning software to design and implement realistic showroom models. Responsible for gathering and translating insights from home visit interviews into locally relevant, functional, aesthetic, and commercial home furnishing solutions that exceed customer expectations and reflect home furnishing the IKEA way.

Supported sales and profit goals of business by analyzing KPIs for each department. Guided team to deliver the most inspiring customer experience through commercial handbook by executing routine departmental moves. Identified and developed visual and commercial skill competence amongst store team. Responsible for recruiting, hiring, onboarding, and development of staff.

Supported company profitability through seasonal fashion trends, merchandise execution, promotional events, and prototypical resets. Trained and developed team of Visual Merchandising Co-Workers. Monitored sales reports daily to help leverage key businesses and impact opportunities. Prioritized workload based off store performance and company initiatives. Communicated merchandise strategy and best practice to total store team.

Worked as a single point of contact for client selling room space, catering and beverage, décor, and AV necessities. Used computer software Social Tables and TurboCAD for booking, planning, and coordinating range of events including social, wedding, convention, corporate, and nonprofit business. Supervised all events as Manager on Duty responsible for parties of 30-800 guests.

Led new store setup with management and associate staff. Trained for two assistant manager roles as both Operations and Human Resources titles. Responsibilities included planograms, shipment, inventory practices, training, development, hiring, retention, and onboarding of new staff.

Interpreted weekly company directives to achieve consistent standards. Trained all store level managers and associates to execute fashion trends and merchandising opportunities. Kept customer at forefront of decision making by curating best fashion picks and supporting friction free shopping experience.