In response to COVID-19 and the challenges it poses, I have worked to deliver great change at incredible speed, focusing on the employee experience. As a whole team, we have managed to position Vodafone incredibly well, supporting all employees to support our customers. Now my focus is on the future and how to build on what we've learned, incorporating the best and most ambitious plans into a redesign of what it means to work at Vodafone. Since joining Vodafone I have delivered a transformation of the ER model, focusing on a digital approach and a self-service style. Upskilling our manager population through workshops, training sessions and materials, I'm working on securing cultural change and stakeholder buy-in to a pragmatic, risk-aware and cost-effective style of ER case management.My work in managing areas of friction with employees, and in ensuring our managers have the right knowledge and skills to manage their line reports effectively, directly contributes to the experience that employees have at Vodafone. We are looking to improve that experience every day.
Listed skills include Microsoft Office, Research, Public Speaking, Customer Service, and 22 others.