Jessica Evans, Mpa, Pmp Email & Phone Number

Roanoke, Va

- As a client lead, delivered exceptional project and client relationship management for diverse portfolio of over 14 different pharmaceutical company accounts, leading to substantial renewals, expansions, and repeat business. - Defined and delivered approx. $3 million in technical and non-technical projects, with individual budgets ranging from <$250K to $1M+. Projects included enterprise and department-level SaaS implementations, custom reporting and process solutions, and analytical consulting projects, managed through standard project management tools and approaches, including traditional, agile, and hybrid practices. - Drove project planning and delivery for an average of 25 different projects and implementations concurrently, resulting in effective multi-tasking, organization, prioritization, and service delivery experience. - Addressed change management by developing and delivering standardized and bespoke client on-boarding and training processes. These efforts resulted in increased client adoption and decreased technical support needs, leading to dissolution of internal customer support services team and reduced company overhead. - Coordinated scheduled and ad-hoc cross-functional project activities by routinely engaging and proactively collaborating with client stakeholders (e.g., executives, sponsors, end-users, tech teams), internal resources (e.g., IT, SMEs, account management) and third-party vendors. - Facilitated efforts to define client's short and long-term project objectives and partnered with IT and project sponsors to translate those to business and technical requirements and goals, leading to effective management of scope, timelines, and risk.

Charleston, South Carolina Metropolitan Area

- Managed key elements of the User Testing & Process Validation project for the Department of State’s Global Foreign Affairs Compensation System (GFACS), including multi-organization stakeholder communication and engagement, project timeline and scope planning, requirements solicitation, risk mitigation, regular and ad-hoc reporting, and tester recruitment and management, aiding in identification and resolution of critical system errors and a successful final GFACS deliverable. - Responsible for gathering and interpreting new business requirements for translation to technical solutions, facilitating and tracking the implementation of necessary release updates to legacy payroll systems. - Increased operational efficiency and accuracy by developing and implementing system and business process recommendations informed by research on DoS policy and guidance, as well as U.S. Code and other federal policies and regulations. - Managed client software issue resolution, including solution design requirements and testing.

Charleston, South Carolina Metropolitan Area

- Successfully managed market research projects to completion, including project scoping, developing questionnaires or survey scripts, coordinating with vendors and internal stakeholders, and adhering to milestone deadlines, such as new product launches. - Delivered compelling analyses and presentations, communicated findings emphasizing key themes from data evaluation to guide decision-making on product strategy.

Charleston, South Carolina Metropolitan Area

- Developed monthly social media and content recommendations for multi-billion dollar client, reflecting and highlighting analysis and trends in consumer sentiment, themes, relevant learnings gained. Resulted in data-driven, actionable and strategic recommendations for future social media and operational efforts.

Washington D.C. Metro Area

- Grew to manage small cross-functional teams responsible for increasingly complex, long- and short-term federal program or policy research and evaluation projects in the areas of Transportation (aviation, rail), Real Property, Nuclear Energy, and Border Protection. - Established robust team and project management skills to reflect and manage research objectives, scope, timelines, evidence gathering and analysis, risk management, recommendations development, reporting and quality assurance. Resulted in timely and value-driven report and congressional testimony deliverables. - Strong critical thinking skills evidenced by compilation and analysis of varied, complex data, including determining relevant criteria, such as leading practices or internal controls, to use in assessing data and information. Where applicable, researched relevant and applicable regulations, policies, and guidance materials governing program activities in support of audits. - Demonstrated mastery of research project design and methods representing a range of qualitative (interviews, focus groups, document review) and quantitative (financial analysis, modeling, gap analysis) methodologies, resulting in effective research and logical conclusions and recommendations.

Compiled and coded an historical database for Variable Message Sign (VMS) postings along the Interstate-81 (VA) corridor and correlated those postings with call volumes associated with the "Dial 511" initiative, an interactive traveler phone service to determine VMS usage; and performed statistical analysis on data to determine validity of hypothesized relationship. (Related Work) Graduate School Performance Measurement and Benchmarking Project: Conducted a performance measurement and benchmarking study for the Town of Appomattox, VA, which included establishing objectives; developing input, output, outcome and efficiency measures; creating a data collection & analysis strategy; and reporting the findings and recommendations. Program Evaluator (intern), Roanoke Valley Juvenile Detention Center

Compiled 40% of historical research spanning 100 year commemorative issue of newspaper. Assisted reporters with research requests, utilizing several computer databases and physical files.

Masters, Public Administration

Ba, Political Science