Jessica A. Lanzoni - Certified Scrum Master Email & Phone Number

Program and people management across a diverse portfolio of ecommerce domains including CRM, enterprise CMS, personalized/guided shopping, migrations, Salesforce Commerce, Service, and Marketing Clouds.

Boston, Ma

August 2019-March 2020:Lead PM on Hybris to SalesForce Commerce Cloud and Service Cloud migrations for Asics, Korea and Asics, Australia. Migration encompassed multiple integrations including Salsify as a PIM, Certona, BazaarVoice, Adyen, and multiple Korean and Australian payment methods. March 2020 - Present:Lead PM/Scrum Master for Global User Experience team. Team manages UI/UX for all global SFCC storefronts, multiple projects simultaneously including Certona integrations, site speed initiatives, and CMS implementations as well as all regional stakeholder feature requests, bugs, and regressions.

South Boston, Ma

Interfaced with internal engineering and product teams and external clients to deliver a clinically validated, digital wellness platform. Managed implementation of our full product suite to a diverse portfolio of accounts including large and small employer groups, health plans, and medical groups. Lead process improvements, best practices, documentation optimizations, and implementation standardization.

Watertown, Ma

Responsible for the implementation of complex case installations including the Group Insurance Commission (GIC). Interface directly with sales team to operationalize non-standard benefit requests. Collaborate with vendors to solution plan design carve-outs. Managed multiple projects in both the Medicare Preferred and Commercial lines of business. Projects range from vendor implementations to new product implementations (SCO). Additional projects include operationalizing state mandates and resolving complex system issues. Recipient of the Collaboration Award in February 2013.

Gardner, Ma

Meaningful Use Project CoordinatorCollaboratively coordinating all Stage I Meaningful Use initiatives with diverse team of pharmacy and nursing informaticists, administrative staff, and executive leadership. Additional projects include Physician Documentation (Inpatient), System-wide upgrade testing, and routine end-user training and support.

Managed all Meaningful Use initiatives, Advanced Clinical Implementations (CPOE, PCM, EDM, NUR), and current\future state analysis. Coordinated OV implementations and interoperability initiatives. Met with executive and clinical leadership to review and revise hospital-wide policies and procedures.

Primary consultant/project lead on EDM implementations

Expertise in Emergency Department software/Advanced Clinicals: POM/CPOE, RXM/AOM, eMAR, PHA and EMR. Advanced proficiency in both building and maintaining clinical dictionaries in the Meditech systems.

Department of Computer Science - Boston, MAUniversity of Massachusetts, Boston – PLUMB: exPLoring Graphs at UMB Undergraduate Research Assistant -- 2005 to 2007PLUMB represents continuing research in the communication of relational and graphical information to people with visual impairments. With the use of audio cues, the PLUMB software allows someone who is blind to explore graphs at the level of someone who is sighted. As part of an interdisciplinary research team, responsibilities as a Research Assistant include participation in the preparation of IRB reports and consent forms, recruiting trial participants, running trials, recording quantitative and qualitative data and drafting conference proposals and papers.Publications:Cohen, R., Haven, V., Lanzoni, J., Meacham, A., Skaff, J., Wissell, M. Using an Audio Interface to Assist Users Who are Visually Impaired with Steering Tasks. Proceedings of the 8th International ACM SIGACCESS Conference on Computers and Accessibility, Portland, Oregon. 119-124, 2006.Calder, M., Cohen, R., Lanzoni, J., Xu, Y. PLUMB: An Interface for Users who are Blind to Display, Create, and Modify Graphs. Proceedings of the 8th International ACM SIGACCESS Conference on Computers and Accessibility, Portland, Oregon. 263-264, 2006.M. Calder, R.F. Cohen, J.A. Lanzoni, N. Landry, and J. Skaff. Teaching Data Structures to Students Who Are Blind. Proceedings of the 12th annual SIGCSE conference on Innovation and technology in computer science education, Dundee, Scotland. 87-90, 2007.

As an academic Peer Advisor for incoming freshmen and transfer students, responsibilities included welcoming and signing students in and instructing them on obtaining 'degree audits' from a web-based service. Along with a university faculty advisor, Peer Advisors presented information regarding administrative, financial and registration policies. At the end of each presentation, Peer Advisors worked one on one with students to select and register for their first classes.

B.A., Psychology

Activities and Societies: Psi Chi National Honors Society Phone-A-Thon (Fundraising) Peer Advising for University Advising Center.

Master Certificate, It\Is Project Management

Personal Training/Fitness

3 month intensive Personal Training education. Subject areas included anatomy, physiology, kinesiology, and nutrition. Training consisted.