• Responsible for driving all room and catering sales within the SMERF market• Complete a goal of 45 sales calls to new business in a week• Booked over $400,000 in catering/room revenue during my 4 months with Sheraton• Implement sales strategies to help increase group revenue• Maintain comprehensive knowledge of the market and maintain a strong backyard presence• Interact with guests via Social Media platforms to drive business and provide customer service• Utilize Lightspeed to make reservations for guests and ensure group blocks are correct• Maintain client profiles in our Sales program, ISAC

• Tracked all departmental expenses and assists with financial reporting and forecasting• Reconciled all Marketing Department credit cards• Drafted and circulated contracts for property wide entertainment• Assisted in the planning and coordination of all on property events from the décor to catering• Built databases for all casino giveaway promotions• Worked all guest giveaway events• Handled all administrative duties for the Marketing department• Worked with the NCM Rep to plan all aspects of the guest trips from airline contracts to departure transportation

• Acted as a liaison between our guests and the Sales Managers to book events at the hotel• Detailed Banquet Event Orders to ensure all of the Operational and Catering needs were met• Coordinated room blocks for companies and groups coming to the area• Assisted in the marketing of the hotel restaurant to drive in business and maintain excellent public rapport• Maintained all social media platforms for the hotel

• Prioritize multiple tasks and projects, and finish them on or before the due date to drive revenue• Process bulk ticket, gift card, dining card and Disney dollar orders though BOLT for meeting and convention guests• Process Tax-Exempt orders by ensuring correct legal documents have been received and put on file prior to processing the ticket orders• Assist in the distribution of email marketing campaigns to 500+ guests through distributed sending email platform• Partner with sales management team on lead generation by creating and inputting 30+ new business opportunities a week• Provide exceptional guest service through email and phone communication and through in-person ticket deliveries• Analyze and run reporting for email campaign performanceExperience with the following Disney Systems:• Disney Content Connection/Microsite Builder • Disney Sales & Catering System (DSCS)• Siebel • Bulk On-Line Ticketing Systems (BOLT)• Disney Reservation Entry And Management System(DREAMS)

• Delivering personal welcome experience to Guests while implementing Disney’s Four Key Basics• Providing exceptional Guest service while working in a fast-paced environment• Apply the Sales Through Service model to pair Guests with best-fit ticket to meet their individual needs and budget• Meet and exceed monthly sales goals set forth by the area leadership• Utilize HERA devices to assist with ticketing needs before Guests enter queues for the ticket booths • Assist in Parade Audience Control to ensure Guest and Cast Member safety during parades and live performancesExperience with the following Disney systems:• MyDisneyExperience • Handheld Entitlement & Recovery Application (HERA)• ATS-WinCAS

• Maintained queue functionality to ensure efficient experience for Guests and Vacation Planning Cast Members• Escorted working Cast Members between ticket booths with their cash till for safety and accountability• Projected positive image and energy for the Transportation and Ticket Center by greeting Guests as they stepped off parking trams• Directed Guests to their destination and answered all questions they presented

• Delivering personal welcome experience to Guests while implementing Disney’s Four Key Basics• Providing exceptional Guest service while working in a fast-paced environment• Apply the Sales Through Service model to pair Guests with best-fit ticket to meet their individual needs and budget• Meet and exceed monthly sales goals set forth by the area leadership• Utilize HERA devices to assist with ticketing needs before Guests enter queues for the ticket booths • Assist in Parade Audience Control to ensure Guest and Cast Member safety during parades and live performances

• Sustained high level of customer satisfaction during fast-paced, high-volume operations environment• Provide customers with suggestions on popular coffee and drink options• Take orders and payments for food and beverages sold and tender appropriate change • Ensure cleanliness and sanitization of all work and customer areas • Create coffee and espresso beverages while adhering to customer requests and health standards

• Planned and executed game day activities for crowds of 4,000+ on and off the ice• Set up and tear down of arena before and after games• Stuck to a strict schedule for smooth running on game day

• Developed positive living experiences designed to create bonds between students and the campus community• Ensured all university and housing policies were upheld while resolving conflicts among residents• Marketed and led monthly housing events to promote positive growth of the residents• Mentored students throughout semesters while keeping calm during difficult scenarios• Assessed and responded to individual needs of campus residents