• Serve as resident expert on all technology platforms used in office and provide in-person support, including troubleshooting both hardware and software, for the entire staff.• Recommend long-term information technology strategies to streamline workflow and secure data.• Serve as administrator on Salesforce, working with stakeholders to customize, build and develop reports, dashboards, member community and customize the platform as needed.• Serve as administrator on Google Suite, including management of email groups and user additions/removals.• Assist staff and volunteers with data gathering and analysis including, but not limited to, creating and pulling reports from membership database.• Train new employees on proper use of technologies and IT policies.

Concur implementation project managerConcur Administrator ADP Run Payroll administratorProcurement specialist

• Supported the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long-term profitability• Carried out market research through industry contacts and publications to identify new ideas for growth leading to the sale of an entire product line• Developed relationships at all levels of government to identify potential future procurement opportunities• Searched for, locate, evaluated and responded to RFP opportunities at all levels of government• Trained and supervised a small staff that furthered the organization’s business development objectives

• Managed a team of up to eight employees evaluating daily, weekly and monthly individual sales metrics to deliver and exceed store and divisional goals, the store achieved a consistent quota maintenance and individual employee met or exceeded quota 95% of the time• Oversaw professional development initiatives, including store product trainings and career mapping to execute a seamless employee onboarding experience for up to 20 employees • Built and fostered client relationships serving as a subject matter expert, conducted research on store products and services which resulted in an increase of sales• Cross-sold and up-sold additional equipment and accessories to ensure customer satisfaction • Performed and monitored daily store operating procedures by directing and supervising employees engaged in sales, inventory, and reconciling cash receipts• Tracked records pertaining to daily purchases and sales utilizing Excel to forecast potential sales opportunities