Jessica Swartz Email & Phone Number

San Diego, California, United States

So excited to be joining the design team at Peachjar! My role is conducting all product user research for the company. This includes monitoring incoming user feedback, prioritizing features, providing constructive criticism of new designs, and heading all user-based research.

Santa Barbara, California Area

LogMeIn is now GoTo!I collaborate cross-functionally with Design and Product Management to define key research questions and design studies that provide actionable insights. I also use qualitative methods and moderated interviews to observe people using products to better understand their needs and assess critical changes in UI.I work on the identity team which handles user login credentials, multi-factor authentication, profiles, and administration. I also work closely with the commerce and customer care teams. Identity works with individual products to manage settings, update product SKUs, and create user roles and permissions.

Santa Barbara, California Area

My main responsibility for my role is recruiting qualified participants for research studies. This includes: - Contacting customers and businesses about their product usage, - Screening possible participants in research studies, - Working with product designers to test their applications,- Making and distributing Qualtrics surveys, - Setting up virtual and physical meetings between marketers and designers, - Organizing data and participant information in Salesforce, - Networking with clients and shareholders, - User and Customer Experience testingDuring my time I also write, run, and moderate my own research studies for various designers. Specifically, I:- Wrote, designed, ran, and moderated remote tests of prototypes and wireframes and collected key findings to share with the design and development teams- Designed a click test using various iterations of information architecture for a site, analyzed the results, and created a UX analysis of the most effective elements,- Organized a weekly Guest Speaker series where we conducted in-depth interviews with power users about their usage which helped shape and validate product design changes,- Attended workshops on user testing conducted by Steve Krug and UserTesting.Com about UX research best practices

Filing and organizing important documents physically and digitally, scanning and mailing invoices and transaction receipts, keeping detailed records of tenant's leases, contacting guarantors and potential lessees for information.

Goleta, Ca

Running register transactions, counting money, processing returns and exchanges, answering phone lines, product information and sales, customer service soft skills, cleaning and maintenance of product kept in locked cages, laser lining product for display shelves.

Goleta, California

Graveyard and early morning shifts, unpacking freight boxes, setting and replenishing isles, customer service and sales floor.

Responsibilities included: Data organization and analysis, mathematical computation of data sets, knowledge of Excel spreadsheets, self-management.During my time I helped analyse the data from a study on the efficacy of a learning intervention program. I computed a figure based on the child's frequency of use of the program, and compared it to their test scores before and after the intervention program.

Bachelor Of Arts (B.A.), Psychology

General study of the field of psychology, with a focus on evolutionary and developmental psychology. Courses included abnormal psychology.

Diploma, Musical Theatre, B

Activities and Societies: Choral Ensemble, Production and Performance, President of Improv Club, Gay and Straight Alliance, multiple.