QA Manager For: Solutions Delivery Management (SDM) ETL External Projects Portfolio ETL DataWarehouse, Oracle and Unix Pega migration TOSCA & Selenium Automation

• Leading dual teams within the Quality Assurance department and accountable for reducing client facing issues, timely planning, workload management, and owning capital projects from a QA standpoint.• Responsible for process improvement, efficiency gains, resource management, and quality control for the QA department.• Managed rollout of major software enhancements, working in an on-shore / off-shore model, responsible for on time delivery. • Managed the QA portfolio of 15+ eDiscovery projects at any given time, providing management oversight and hands-on support as needed.• Obtain required “buy-ins” and approvals from Sr. Management for QA automation and other departmental initiatives to improve the throughput and quality.• Review and conduct quality checks on all client job deliverables, validate that correct data has been processed to ensure quality standards. Work with teams to ensure job authorizations are well detailed or updated and client deliverables are consistent with business requirements for specific matters.Delivered:• Increased monthly jobs processed within the operations team from 320 to 650 per month and reduced the error rate to 1% within the operations team.• Increased the number of Bug Trackers (BT’s) deployed to Production within the Dev QA team monthly.• Unified the QA reporting and tracking software from several spreadsheets to JIRA and Sharepoint

Lead high-profile quality assurance testing initiatives on multiple platforms, develop test plan strategies with a thorough understanding for complex application logic, and conduct systems integration, regression, and black box testing while coordinating an off-shore team of six testers.• Analyze requirements to provide security holdings on customer statements and confirms, checks, and other correspondence for key clients, including Morgan Stanley and The Bank of New York.• Managed and tested scripts execution and tracking and participated in defect resolution meetings.• Update Quality Center requirement traceability, test cases, test sets and defects according to QA standards• Led the quality assurance team in identifying, collecting, and reporting on metrics to ensure Capability Maturity Model Integration (CMMI) compliance

• Functional, Integration and Regression defect free test results for global units of financial assests, marketable securities, physical assets, real estate, foreign exchange and cash• Successful testing and implementation of a Third Party Foreign Exchange which was developed for internal clients within the collateral unit. • Supervised test team’s activities in India while writing master test plan and overseeing user acceptance testing of key functional areas • Managed test scripts execution and tracking and participated in defect resolution meetings.• A global reporting structure to enable Citigroup measure and manage collateral risk across all wholesale banking book credit exposures. • Organized and lead QA and UAT efforts associated with data warehouse analysis and functional testing of large trading applications.

Senior QA Tester supporting 3 party custodians and FX Trades.

Creation and execution of test plans, test cases supporting retirement annuity systems.