Develops and maintains relationships with vendors and an assigned list of accounts, while working in tandem with local store associates to ensure ultimate customer satisfaction.Actively pursues emergent business opportunities to expand the current customer base by working with sales management in developing strategies to identify potential new accounts.Documents all sales activity performed in Salesforce for ongoing evaluation new opportunities and manages the new business pipeline.

Maintained a book of business consisting of inactive accounts, striving to encourage growth through the reformation of positive sales relationships and communication.Facilitated the prompt resolution of customer service complaints.Generated quotes and orders in an expeditious manner, and logged all sales opportunities within a CRM database.

Processed plumbing, waterworks, hydronics, and HVAC supply orders with speed and efficiency.Encouraged growth of customer base through specialized knowledge and bilingual translation with Spanish-speaking clients.Resolved customers' queries with solution-oriented decision making, generating sales.Assisted with Aaron & Co. Acquisition, training local New Brunswick associates on Ferguson systems and business practices.

Handled internet, publisher, and out-of-print orders for the storeFacilitated the final fulfillment steps of general store special ordersSupervised all management systems for physical books and their order records ensuring that those systems were maintained and streamlined for efficiency

Delivered exceptional customer service by assisting clientslocate titles in store, placing special orders through Wordstock to primary and secondary warehouses at Ingram/Bookazine, recommending new authors through personalized staff picks, fielding phone calls and emails, and processing sales at POSMaintained unique, indie aesthetic of the store through organized shelving of books, contributing to social media blasts on Instagram, ConstantContact, Facebook, and assisting in the curation of specific titles for National Poetry Month, Mental Health Awareness Month, and Pride MonthProcessed shipments of new titles released weekly through unpacking of boxes, checking for damages or shorts, accounting for mixed or partial SKUS, and verifying incoming stock matches internal invoicesResponsible for aiding Managers-On-Duty with both the opening and closing shifts and accompanying housekeeping procedures

Provided organizational, logistical, and administrative support to the senior and apprentice carpentersDeployed geometric mathematics to measure, cut, and install interior trim work including casing/window trim, kitchen cabinets, crown and base moulding, and bathroom fixturesOperated circular saw, table saw, mitre saw, jigsaw, compressor, brad nailer, and power drills

Supported the offices of Senior Agents Dan Conaway and Lisa DiMona under the direction of Assistant Literary Agent Lauren Carsley Provided organizational, logistical, and administrative supportby reviewing and processing contracts and royalty statements, and by managing and directing phone traffic for agency front deskReviewed adult fiction and nonfiction queries, partials, and full manuscriptsGenerated rejection letters, editorial letters, pitch letters, and reader’s reports Participated in seminars focusing on sales, marketing, publicity, editorial, contracts and royalties, and other aspects of the industry

Instructed students in Spanish, from beginners to experts in the language.Constructed curricula tailored to each student's academic goals and learning style.Logged detailed notes for tracking of students' personal progress.

Assisted Newsday in an extensive investigative journalism project that exposed racist fair housing violations on Long Island.Memorized alias, financial information, marital status, employment information, and home specifications of a fictional persona.Acted under adopted person and interacted with real estate agents while recording interactions.

Ensured excellent customer service at drive-thru and in store through efficient staff management.Managed registers, counted bills and deposited daily earnings into store safe.Maintained optimum restaurant cleanliness and fully-stocked inventory.

Established rapport with prospect alumni and parents of students at Johns Hopkins University via telephone.Responded professionally to dynamic interactions with prospects concerning solicitation of donations.Requested and processed important contact and payment information.

Provided organizational, logistical, and administrative support to Lead Investigator Dr. Keri Martinowich and Research Scientist Dr. Kristen MaynardPerformed behavioral paradigms on laboratory mice to assess their stress levels following corticosterone dopingAdministered electroconvulsive seizure therapy (ECT) to attempt to reverse stress-induced depressive phenotypesLogged all procedures and data in lab notebook, and evaluated experimental outcomes in lab software to test for statistical significance