Jesus Peralta Email & Phone Number

• Provide expert technical support, predominantly for Avid MediaCentral Newsroom Management (formerly iNews) to customers across all market segments, from creative enthusiasts to professional broadcasters.• Work within a global support team covering 24x7x365 operations• Provides proactive patch/upgrade planning including version compatibility• Creates and manages support cases in Avid’s case management system as appropriate• Reproduces and logs bugs as required• Engages additional specialized Avid resources when needed• Follows up on customer issues with appropriate Avid internal groups• Escalate complex issues, processes, and meetings to Senior Product Support and/or Product Development• Evaluates applicants to fill up vacant positions in our team.• Provide training and mentorship to newly hired members of the team.

• Supports organizational projects by performing system analysis, evaluating hardware and software, designing and implementing new systems, and coordinating project tasks.• Administers network management and operations support systems.• Provides hardware and software support for operations systems related to network management and provisioning.• Serves as a subject matter expert for organizational policy and procedures, standards and training.• Provides technical support to users.• Maintains system security through compliance with security guidelines, audits, access validation, and user education.• Establishes physical data parameters; implements network hardware and software, which provides the infrastructure to corporate computing systems; designs logical and physical network.• Reviews description of changes to network and understands how changes to be made affect physical database; tests and corrects errors and changes to network.• Troubleshoots network hardware and software problems.• Works with other company organizations to facilitate the on-going development, testing and deployment of future systems and upgrades to existing systems.

Philippines

• Install, configure and maintain printers, including software and firmware updates.• Visit multiple sites to troubleshoot and diagnose printer problems and determine the best course of action to resolve issues in a timely and efficient manner.• Conduct regular maintenance checks and cleaning to ensure optimal printer performance and prevent breakdowns.• Provide technical support to end-users and assist in resolving issues related to printer usage, network connectivity, and software installation.• Collaborate with internal teams to identify and troubleshoot complex printer issues and implement appropriate solutions.• Maintain accurate records of printer inventory, maintenance schedules, and service history.• Stay up-to-date with emerging printer technologies, software updates, and industry trends.• Provide training to end-users on printer usage and maintenance best practices.• Work with customers to coordinate the repair and replacement of printers when necessary.• Designed and developed a web-based system that tracks and manages the production of toner using PHP and MySQL.

Master'S Degree, Information Technology

Bachelor'S Degree, Information Technology

Associate'S Degree, Computer Technology