Jesus Peralta Email & Phone Number

• Provide expert technical support, predominantly for Avid MediaCentral Newsroom Management (formerly iNews) to customers across all market segments, from creative enthusiasts to professional broadcasters.
• Work within a global support team covering 24x7x365 operations
• Provides proactive patch/upgrade planning including version compatibility
• Creates and manages support cases in Avid’s case management system as appropriate
• Reproduces and logs bugs as required
• Engages additional specialized Avid resources when needed

• Supports organizational projects by performing system analysis, evaluating hardware and software, designing and implementing new systems, and coordinating project tasks.
• Administers network management and operations support systems.
• Provides hardware and software support for operations systems related to network management and provisioning.
• Serves as a subject matter expert for organizational policy and procedures, standards and training.
• Provides technical support to users.
• Maintains system security through compliance with security guidelines, audits, access validation, and user education.

Philippines

• Install, configure and maintain printers, including software and firmware updates.
• Visit multiple sites to troubleshoot and diagnose printer problems and determine the best course of action to resolve issues in a timely and efficient manner.
• Conduct regular maintenance checks and cleaning to ensure optimal printer performance and prevent breakdowns.
• Provide technical support to end-users and assist in resolving issues related to printer usage, network connectivity, and software installation.
• Collaborate with internal teams to identify and troubleshoot complex printer issues and implement appropriate solutions.
• Maintain accurate records of printer inventory, maintenance schedules, and service history.

Master'S Degree, Information Technology

Bachelor'S Degree, Information Technology

Associate'S Degree, Computer Technology