Joshua Gates Email and Phone Number
Joshua Gates work email
- Valid
- Valid
Joshua Gates personal email
Joshua Gates phone numbers
I am a customer service professional who has decided to turn his skills to the tech world with an eye towards consultation and custom business solution development using the Salesforce platform. I am a Certified Administrator and Developer. Currently learning Advanced Apex, Lightning Components and VisualForce with the goal of becoming an Advanced Developer and Architect for Salesforce based companies.My current qualifying skills and traits include:Salesforce certified5+years hands on experience working with Salesforce PlatformStrong interpersonal skillsCustomer service orientedSelf-starterPositive outlookSolution-oriented
Salesforce
View- Website:
- salesforce.com
- Employees:
- 46706
-
Success Architect - Architectural Design ReviewSalesforce Aug 2021 - Present
-
Senior Product Escalation ManagerSalesforce Feb 2019 - PresentPortland, Oregon AreaProvide strategic planning for individual, multi-customer and ISV escalations with a focus on new functions, malfunctions, feature gaps and overall performance within Salesforce Lightning and Core Platforms, Einstein Analytics, Heroku, and Shield.Act as a conduit between Success Management and technical teams in Product Management, Software Engineering and CATT (Critical Accounts Technical Team), managing the individual resources focused on the issue at hand, while also maintaining a high level perspective on long term resolution and customer trust up to the executive level.Seek out trends and issues that are under-served, and/or may not yet be on the company radar, but will have a wide ranging impact on customers and their success on the platform. Then work to build cross functional teams to create and execute action plans to not only raise these concerns to stakeholders, but generate road maps and far reaching solutions for current and future customers.
-
Resolution EngineerSalesforce May 2017 - Feb 2019Portland, Oregon AreaDeveloped and deployed protocols for handling customer escalationsExamine each customer's unique situation and develop action plans to resolve their issuesEngage internal resources and drive resolution to restore customer confidence and SuccessMaintain escalation records and ensure Escalation Management is engaged as necessary
-
Tier Ii (Acting Tier Iii) Customer Success AnalystSalesforce Apr 2015 - May 2017Hillsboro OrTroubleshooting configuration issues for all Salesforce Out-Of-Box productsBuilding custom processes and automation to meet business needsDocumenting Bugs, Known Issues, and creating Salesforce Knowledge articlesWorking collaboratively with internal specialty teams to ensure the customer's needs are met and expectations are surpassed.Providing creative solutions to improve customer org data models and integration implementationPursuing Subject Matter Expert status for Lightning Process Builder, Live Agent, Omni-Channel and Salesforce Communities.Path-finding my way to becoming a Salesforce ArchitectHaving a complete blast with my team every day!
-
Self StudySalesforce.Com Aug 2014 - Apr 2015Portland, Oregon AreaTook the initiative to master Salesforce application development in order to create custom business solutions.SFDC ADMN 201, 211, Platform App Builder, and Platform Developer I CertifiedStudying different security models and learning how to apply them in an organizationExpanding knowledge of Apex and Visualforce to further enhance the declarative platform
-
BartenderMcmenamins Apr 2011 - Apr 2015White ShedHired as a bartender by pub manager and was promoted to current position because of my strong interpersonal skills. Responsibilities were expanded to include Bar Trainer after proving my ability to drive sales and customer satisfaction. Designed and implemented customer service strategies within the service areaExpanded service area to increase sales throughout seasonal "down times"Trained and tested new employees in service protocols and technical requirements
-
Lead Bartender/Bar ManagerWhispers Lounge Aug 2002 - Dec 2010Pocatello, Idaho AreaHired by Food & Beverage Director as bartender. Quickly promoted to Lead Bartender because the marketing and community outreach strategies I designed increased sales and customer retention. Hired, scheduled and trained lounge staffDeveloped customer satisfaction and retention protocols within the companyManaged Micros POS database, streamlining server side use and inventory controls
Joshua Gates Skills
Joshua Gates Education Details
-
Fine Art And Mass Communication
Frequently Asked Questions about Joshua Gates
What company does Joshua Gates work for?
Joshua Gates works for Salesforce
What is Joshua Gates's role at the current company?
Joshua Gates's current role is Success Architect at Salesforce.
What is Joshua Gates's email address?
Joshua Gates's email address is jo****@****rce.com
What is Joshua Gates's direct phone number?
Joshua Gates's direct phone number is +120824*****
What schools did Joshua Gates attend?
Joshua Gates attended Idaho State University.
What are some of Joshua Gates's interests?
Joshua Gates has interest in Flogging Molly, Idaho State University, Extraterrestrial Life, Serenity, Holiday Inn, Leonard Cohen, Health, Fiona Apple, Pixies (Band), The Offspring.
What skills is Joshua Gates known for?
Joshua Gates has skills like Salesforce.com, Customer Service, Customer Satisfaction, Sales, Salesforce.com Administration, Databases, Sales Force Development, Microsoft Office, Customer Relations, Javascript, Java, Marketing.
Who are Joshua Gates's colleagues?
Joshua Gates's colleagues are Jacob Berg, Varun Raju Vysyaraju, Oliver Huang, Emily Crosbee, Duke G, Cathrine Christiansen, Abhishek Rai.
Not the Joshua Gates you were looking for?
-
-
Joshua Gates
Wilmington, De -
1gmail.com1 +120765XXXXX
-
Joshua Gates
Area Director Of Engineering- The Pfister Hotel, St Kate Arts Hotel, Hilton Milwaukee City Center At Marcus Hotels & ResortsGreater Milwaukee2thepfisterhotel.com, marcushotels.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial