Jared Hansen Email & Phone Number

Rohnert Park, Ca, Us

Novato, California, United States

CEDIA CIT Certified

Boise, Idaho, United States

• Continued growth from previous position and expanded into on-site installing and training for new customers as a Sr. technician • Focused heavily on escalations, creating internal training documents, and managing cc processing transitions • Went full remote in Dec 2021, allowing me to permanently move back to Marin County, CA

Boise, Idaho, United States

• Re-hired to handle a temp project during the pandemic as essential worker demand and food delivery popularity grew • Maintained previous work responsibilities

Boise, Idaho Area

San Francisco, California

Resolved support queries of all levels with minimal oversight while appropriately escalating complex or sensitive issues by tracking instances with Zendesk ticketing software. Diagnosed and documented moderately complex technical issues in a clear way that is comprehensible and actionable for engineering.Increased standard productivity metrics by 87% within one month by identifying root causes and improving workflows. Maintained 100% quality and satisfaction metrics week over week for the last quarter.

Boise, Idaho Area

Optimized, configured, and maintained POS terminals running custom software and services through a virtual machine. Installed new and repaired existing LAN's, terminals, and printers. Designed custom digital menu display boards, and provided virtual training on all front and back end functions of the software, empowering the business to have true control over their experience.Provided 24/7 critical response assistance by phone and email and using remote access tools, troubleshooting live issues impacting the clients' ability to conduct their business. Managed projects with Google Suite, Trello, and Jira.

Boise, Idaho

Responsible for escalated items while providing friendly, clear and responsive hands-on customer care. Analyzing and resolving their reported issues desk-side and remotely. Managed device inventory and tracked ongoing issues via tickets, e-mail, and personal record. Regularly deployed desktop and laptop systems, imaged drives, migrated data, corrected peripheral glitches and malfunctions impacting hardware and software, refreshed/ life cycled existing machines and set up User Profiles in a dual-domain network environment.

Boise, Idaho Area

Provided remote Layer 1-3 End User support for network equipment from Boise, Idaho. Actively monitored numerous data connections, utilizing various tests and tools to identify and troubleshoot network alerts, errors, and failures under client specific SLA’s. Directed clients by phone through the testing and repairing of hardware, dispatching a technician if necessary. Assisted in configuring modems routers, switches, and wireless access points according to the appropriate scheme. Acted as intermediary between clients and Internet service providers to ensure the timely restoration of their services, dispatching tech's when necessary.

Boise, Idaho Area

Installed backbone networking infrastructure for IT systems. Pulled, terminated, and tested telecom cable such as Fiber, Siamese, CAT5e/6a, Coax and 52 Pair on commercial projects like The Grove Downtown Expansion, St. Luke’s, Win-Co and Wal-mart. Engaged in light construction to install hardware racks and cable trays for communication closets. Interfaced with clients using tablets and cooperative project management applications while working out of assigned company vehicles. Led several security camera upgrade projects out of state with an apprentice for Walmart Superstores.

San Francisco Bay Area

Promoted within company from Office Assistant, through all field positions into Sales Department. Generated Sales appointments and managed project paperwork as Office Assistant. Took direction and assisted Lead Tech as an Install Helper in the removal and replacement of existing door systems in residential homes, including painting and finish carpentry work. Ran installs both with a team and single-handed as a Lead Technician. Held responsibility for controlling inventory, prepping the truck for installations, and meeting with clients to accurately measure projects for order as the Warehouse Manager/Measure Tech. Introduced new clients to the remodel process, made the sale, and facilitated a seamless transformation as a Project Estimator. Before being promoted to Sales I held the Installer and Warehouse Manager positions simultaneously for over 6 months as the only Field employee.