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Technology is a market space that never stands still. I like the moving parts and am fascinated by the limitless problems that can be solved. It’s not difficult to see how the past several years have flown by in such a dynamic environment!I'm drawn to this industry because it's like a Pandora's box, full of unforeseen challenges. Understanding customer issues and working collaboratively to implement solutions is what I enjoy most about my client relationships. I build rapport quickly and dive enthusiastically into my customers’ concerns to optimize results in every deal or project. I think it’s critical to foster the human relationship component of our ever-automating global economy. I’ve succeeded in high-stress situations where honest communication was the key differentiator that influenced decision-makers. ★ Why am I a peak performer? I deliver results. I’ve achieved over 100% of my quota for the past three fiscal years while balancing client needs with company goals. This isn't an easy task, but my ability to craft creative deals is what keeps me engaged and excited about every tomorrow. I’m proud to be viewed by my senior management as an energetic, strategic problem solver who tackles issues ‘head on’ and receives high customer satisfaction feedback year over year. I welcome the opportunity to discuss my experience more thoroughly. Please contact me via LinkedIn or directly at 916.765-6284.
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Renewals Manager Cx- Sled WestCiscoSacramento, Ca, Us -
Renewals ManagerCisco Jun 2021 - PresentGreater SacramentoWork collaboratively with sales and partners on the renewal of all recurring offers, developing a holistic view of customer renewal requirements and objectives to define a strategy for on time renewals. Some key skills and attributes include risk analysis and mitigation planning as well as business planning for renewal of existing products, services and software contracts.
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Principal Customer Success ManagerEllucian Apr 2019 - Jun 2021Sacramento, California AreaAs a CSM, my goal is to delight my customers along every step of their experience journey by being a trusted advisor and helping to enable adoption and consumption of the Ellucian solutions in which they've invested. I work hard to ensure that customer needs are met by the most qualified resources at Ellucian and to continually nurture and strengthen our partnership. -
Customer Success ManagerOracle Mar 2016 - Apr 2019Sacramento And Western U.S. RegionResponsible for selling Premier Support service contracts into Oracle’s Top Accounts for customers spending between $16M-$65M annually in support. As the primary account contact from the Global Customer Management group, I work closely with customers to understand their tech refresh schedules and technology roadmaps in order to upsell support agreements where appropriate. I negotiate multi-year renewal agreements across all lines of business, I coordinate communication between implementation teams, support delivery engineers and customers to help facilitate success during major product upgrades, as well as educate customers on Support Best Practices. I have achieved over 100% of quota attainment for every quarter in this role. -
Oracledirect Technology Account ManagerOracle Oct 2012 - Mar 2016Sacramento And Western U.S. RegionSold a full complement of Oracle Database and Core Technology software in a geographically based team environment to Public Sector accounts. Responsible for understanding Oracle's product offerings and competitive issues, identifying new business opportunities by designing and implementing territory campaigns in conjunction with Field Sales and communicating with customer contacts for the purpose of managing the customer relationship. I managed complex deals and successfully influenced high level decision makers over the phone to close business and achieve quota attainment for every quarter in this role.
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Support Sales And Marketing Manager, Americas RegionAscert, Llc Jan 2009 - Sep 2012San Francisco Bay AreaManaged support renewal sales team for software firm specializing in advanced automated testing. My group was responsible for selling annual renewal contracts and reinstating lapsed support for customers in Americas region; achieved over 100% of quota attainment each year. I oversaw all non-technical aspects of customer support, including first level client care and response, regularly scheduled customer outreach, invoicing and collections management.Product marketing responsibilities included organizing annual leadership meetings with the UK office, maintaining the company marketing plan and image branding, coordinating user group attendance and lead follow-up; and authoring sales forecasting and revenue projection tools. -
Americas Sales And Marketing ManagerAscert, Llc Jan 2007 - Dec 2008San Francisco Bay AreaSold automated end-to-end testing software and services into accounts with mission critical applications, primarily in the electronics transactions market segments (including finance, retail, healthcare and telecomm). Doubled annual sales in the Americas region, while working with the EMEA team to coordinate implementations and schedule resources globally.Responsible for strengthening the company brand and growing our image by attending industry shows and user conferences in North America and EMEA. I also managed our partner program and coordinated marketing events with other small solution providers in the HP NonStop server space.
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Account ManagerGranite Bay Benefits And Insurance Services Aug 2005 - Dec 2006Granite Bay, CaMaintained a broker's book of business, generated quotes and prepared proposals. Additionally, I worked with small group employers and their employees to submit enrollment documentation and provide post-sales customer support; liaised with carriers on behalf of clients.Certification: State of California licensed Life Agent (3/2006 - 3/2008)
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Worldwide Channels ManagerAscert, Llc Feb 1999 - May 2004San Francisco Bay AreaManaged global sales channel for start-up software firm (fka Softsell, LLC) focusing on automated testing software for mission critical applications in NonStop (fka Tandem) environments. I was responsible for training and overseeing reseller sales teams, from initial customer contact through deal approvals and final contract negotiations. I coordinated and attended international user groups and worked internally with technical team to create marketing plans and materials.
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Inside Sales Account RepresentativeRational Software Corporation Oct 1996 - Jan 1999Santa Clara, CaSold desktop testing and QA (change-management) software at the developer level. I was part of an east coast sales team focusing on federal accounts as well as financial and pharmaceutical sector commercial accounts. I surpassed personal performance targets every quarter and my team achieved its collective goal to win eligibility to Sales Club in 1998.Additional responsibilities included training newly hired associates in utilizing the recently implemented Siebel CRM application.
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Customer Team ManagerLogistix, Inc. Sep 1995 - Sep 1996Fremont, CaResponsible for a contract manufacturing team which designed, assembled and fulfilled software box sets. My team operated as a stand-alone business unit within the company. I worked with the customer to understand their product specifications and budget, procure raw materials, manage inventory utilizing kanban inventory control systems, manage production utilizing Just-In-Time (JIT) manufacturing methodologies, ensure that online fulfillment was accurate, maintain documentation and assure that quality standards were met.As part of the company's SAP R3 implementation, I was a Training Champion responsible for training both Trainers and End Users to use the new systems. -
Bank ExaminerFederal Deposit Insurance Corporation (Fdic) Jun 1991 - Aug 1995San Francisco Bay Area And Northern California (+ Hawaii)Analyzed financial position of banking institutions by evaluating adequacy of capital and earnings, availability and cost of funds, and the quality of bank management, while ensuring compliance with accepted accounting procedures and federal banking laws and regulations.Management responsibilities included: preparation of time estimates and staffing requirements; development, coordination and review of the analyses of junior assistants; organization of final work products and presentation of findings to bank Boards of Directors.
Jill Sanchez Skills
Jill Sanchez Education Details
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Economics And Management -
Kresser Institute
Frequently Asked Questions about Jill Sanchez
What company does Jill Sanchez work for?
Jill Sanchez works for Cisco
What is Jill Sanchez's role at the current company?
Jill Sanchez's current role is Renewals Manager CX- SLED WEST.
What is Jill Sanchez's email address?
Jill Sanchez's email address is ji****@****ian.com
What is Jill Sanchez's direct phone number?
Jill Sanchez's direct phone number is 913-272*****
What schools did Jill Sanchez attend?
Jill Sanchez attended Albion College, Kresser Institute.
What skills is Jill Sanchez known for?
Jill Sanchez has skills like Account Management, Enterprise Software, Management, Solution Selling, Sales Operations, Customer Relationship Management, Professional Services, Software As A Service, Crm, Selling, Saas, Marketing.
Who are Jill Sanchez's colleagues?
Jill Sanchez's colleagues are Payam Mahmodip, Aron Kerekes, Mathilde Lau, Metin Soral, Lauren Lee, Melanie Donovan, Latodd Cade.
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Jill Sanchez
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