Jill Bussard, Pmp Email & Phone Number

Richmond, Va, Us

St. Louis, Mo, Us

Fremont, California, Us

Bellevue, Wa, Us

Richmond, Virginia, Us

Sole Salesforce Administrator, SME, and Trainer for the entire organization with responsibility for leading Salesforce implementation, ongoing build and maintenance, and creating custom objects, fields, apps, flows, workflows, email templates, reporting/dashboards, data governance, and managing system integrations (Worldox, SMS Magic, DMS) to support enterprise operations.✔ Launched Salesforce in August 2020, impacting >180 employees – implemented strategies to drive 100% adoption✔ Presented out-of-the-box functions to Senior Management, reducing need for customization by 35% and saving downtime✔ Authored and executed user acceptance test scripts for the two phases of Salesforce implementations for 35 Super Users✔ Developed and launched on-site and virtual training program and pivoted to 100% virtual training sessions due to COVID-19 to provide ongoing support to staff on usability and functionality✔ Salesforce implementation is projected to significantly reduce operating costs and increase workload capacity over the next 5-years✔ Serve as DocuSign Administrator for 150+ user accounts

Glen Allen, Virginia, Us

Built customized solutions for clients by analyzing business needs, making recommendations, and translating requirements into project plans to improve efficiency and maximizing the use of the Salesforce platform. Collaborated with developers and stakeholders to create custom solutions, created UAT scripts and managed UAT sessions, created training collateral and trained end users to drive adoption.✔ Took initiative to master proficiency with Financial Services Cloud (FSC), Non-Profit Success Pack (NPSP), and Pardot✔ Customized solutions and implemented industry-specific Salesforce platforms for >10 clients in the Finance, Non-Profit, Manufacturing, Sales, Service, and Insurances spaces, improving efficiency by 40% on average✔ Delivered 100% of implementation & enhancement 3-5-month projects on-time and within budget by applying a combination of iterative and incremental Agile process models, impacting organizations with employees up to 250+✔ Authored ~15 company specific training manuals and trained Admins and End-Users (up to 100 users)

Mechanicsville, Va, Us

Recruited to serve as Admin for Salesforce Sales and Service Cloud enterprise supporting 800+ end-users; customized solutions, defined requirements, prioritized resources, developed and executed project plans, created documentation, and presented status to leadership.✔ Worked with Capgemini Salesforce implementation team in unison with 3rd party IT vendor, internal users, and external/offshore teams to drive project success✔ Developed project plans with forecasts, estimates, resource assignments, and prepared test plans and scripts for UAT✔ Participated in and hosted daily SCRUM stand-ups and presented on project budgets, accomplishments, and project health✔ Collaborated on Salesforce Community Cloud creation and maintenance

Richmond, Va, Us

Primary Salesforce Administrator supporting the Service Department and Sales Teams (80+ End Users) across two states and managed various projects for primary clients as required. ✔ Implemented Front-End meetings, increasing on-time delivery from 38% to 81% within 6-months✔ Project Manager for PDI’s largest client accounting for 60% of overall revenue – managed multiple projects across the nation✔ Managed and delivered >25 projects with budgets ranging between $500K and $4M and >50 smaller projects✔ Upgraded Salesforce platform from Classic to Lightning, increasing productivity by 25% for the Service Department✔ Customized and maintained Salesforce Sales and Service Cloud for 80+ users✔ Maintained continuous alignment of project scope with strategic business objectives and made recommendations for project modifications, enhancing effectiveness by 40%

Richmond, Va, Us

Recruited to managed legacy system CRM integration to SAP, including data preparation, mapping, testing, and release. ✔ Improved customer master data accuracy by managing and performing “integrity scrubs”✔ Completed multiple system test phases prior to go-live dates✔ Streamlined operations of SAP customer and material master data functions✔ Managed rolling 90-day sales forecast based on customer inputs and historical data for six (6) key accounts, including Dr. Pepper/Snapple Group – the 3rd largest customer behind Coca-Cola and Pepsi

Masters, Project Management

Bachelor, Business Administration