• Assessed returned coffee brewers to diagnose root cause of failures, contributing to product quality improvements and customer satisfaction• Developed and maintained weekly hyper care reports, tracking customer reviews and calls to identify recurring failures and drive further analysis• Built and implemented custom test plans to analyze part failures and provide data-driven recommendations for corrective actions• Automated maintenance code parsing with a Python script for a variety of brewer models, enabling faster data collection for employees across multiple fields

• Assessed defective components in the Materials Review Board (MRB) with Product and Supplier Quality Engineers to find causes and improve operations through corrective actions• Assisted in the development of a MATLAB script to provide precise wafer vibration specifications to clients, utilizing a shaker table• Collaborated with assemblers on the manufacturing floor to identify the source of the part defect and gain perspective on how to prevent reoccurrence • Generated various weekly and daily reports using Excel to track the movements, actions, and ages of approximately 130 parts located in MRB

• Mentored approximately 30 first-year students in their Introduction to Engineering class, helping them to get acclimated• Assisted students with course planning and registration, time management, and academic standards

• Organized and archived building permit records and documents for the Building Department• Reviewed and recorded updated vital statistics using Microsoft Excel

• Communicated and engaged with customers to invoke interest in the products and increase sales• Carried out transactions on cash register, including cash, card payments, returns and exchanges• Operated and managed automated inventory control system