Jill Johnson Email & Phone Number

Alpharetta, Georgia, United States

Alpharetta, Georgia

UNDERWRITING ASSISTANTProvide professional and efficient service to Insurance Agencies and Underwriters, while utilizing strong interpersonal, organization and prioritization skills. Strong research and problem resolution tactics utilized to provide excellent customer service.Key Accomplishments:• Review and input new and renewal policies for all critical documentation required to bind policies.• Issue binders and invoices on new and renewal business, endorsements, cancellations and non-renewals.• Confirm accuracy of rating worksheet, order and review inspections to determine continued eligibility and coverage.• Quote new and renewal business for Work Comp, GL and Property.• Build relationships with agents, carriers and underwriters.• Create SOP’s and train UA’s to ensure accuracy and consistency throughout department.

Atlanta, Georgia

UNDERWRITING ASSISTANTWork closely with Underwriting Team and Insurance Brokers to provide support in issuing policies with accuracy and professionalism. Prepare and distribute documents, quotes, emails, invoices, binders and policies. Adhere to guidelines and SLA requirements to ensure deadlines can be achieved.Key Accomplishments:• Completed all business functions within turnaround objectives at a high level of accuracy.• Built relationships through excellent written and verbal communication.

Processed and reconciled a wide variety of accounting documents, such as, payment transactions, cash reconciliation, cash flow entries, and webex payments; reviewed and coded financial information; balanced cashbooks daily, made deposit entries, and prepared reports; compiled and reviewed information for accuracy; and maintain records.Key Accomplishments:• Demonstrated analytical skills; recommended and implemented process improvements when necessary.• Cultivated excellent relationships with global partners, billing and customer service to deliver customer satisfaction.

Greater St. Louis Area

Performed a variety of tasks, such as collecting information on small commercial clients seeking insurance, analyzing applications based on specific criteria and supporting needs of the Underwriters. Ensured entry of quotes, renewals, endorsements, service requests, inquiries and new business were issued and recorded correctly and in a timely manner. Compute rates for Umbrella, various exposures and experience rating, evaluate loss history and perform cancellations. Work closely with team members, Underwriters and Agents.Key Accomplishments:• Accomplished in all facets of client relations with a strong ability to deliver sales growth, quickly form strategic partnerships and successfully implement processes improving efficiency.

Greater St. Louis Area

Arranged travel for business and vacation customers by determining their needs and preferences, such as schedules and costs. Actively demonstrated knowledge of travel trends and tips, and provided relevant information, brochures, publications, travel tips, etc.Key Accomplishments:• Consistently exceed customers’ needs and expectations through effective communication and superior customer service.

Suwanee, Georgia

• Supervised 2 salaried and 9 hourly associates in a 375k sq. ft. distribution center• Improved the distribution center’s order fill rate by collaborating with the Service and Receiving teams• Delivered the highest order fill rate and highest piece fill rate out of the 3 U.S. distribution sites for 2011, 2012 and 2013• Monitored reports and participated on daily service calls• Provided daily analysis of service levels to the branch director• Administered effective management of cycle counter staff and process to improve efficiency• Chaired bi-weekly meetings to pinpoint issues and improve processes

Suwanee, Ga

• Participated in coordinating successful President’s Club Tribute events annually since 2006• Managed inventory levels and demands nationally to reduce customer disappointments• Prepared and prioritized inbound trailer unload schedules to achieve a more efficient process • Approved inter-branch shipments to rebalance inventory across the world• Provided support and direction to distribution floor to ensure accuracy of order flow and reduce loss of inventory• Served as national trainer in implementation of new systems