James (Jim) Canter Email & Phone Number

Teaneck, New Jersey, Us

Oversee see key client-facing programs for this leading professional services company with a global footprint. Lead teams ranging from 20 to 220.• NY & NJ electric utility Program Manager overseeing 18 projects in $10M engagement ('20- )• Lead Transformation Consultant for Fortune 70 eCommerce Co (’19-’20) driving quality strategies, plans & root-cause efforts, defining/leveraging key metric insights, advising stakeholder leadership.• Quality Program Manager-global pharmaceutical mfg co (’18-'19). Led regulatory test program integrating $1.2B green-field pharma mfg automation (15 apps & Oracle Suite).• Quality Program Manager-global pharma and mfg co (’16-‘18). Led ERP QA for $25M conversion, migration, and integration of 30 applications in the US, Canada, and Puerto Rico into centralized SAP ERP in the UK.• Program Manager-mortgage loan origination division (’15-’16). Managed portfolio of seven projects to deliver cloud SaaS solutions for major banks and lending institutions– Successfully delivered regulatory (TILA/RESPA) functionality on time and budget. 170 onshore and offshore development, BA, and QA resources• Quality Program Manager-top 20 US auto & property insurer (’13-’14). Assigned to turnaround $9M testing program for system modernization.– Successfully turned around $14M test and QA program, delivering on time and on budget.– Streamlined testing program garnering accolades from clients, resulting in $1.5M in additional test automation business, as well of merger of $5M property policy administration testing effort into the existing $9M program, bringing team to 220 total resources.– Drove and championed innovation with dramatic improvements. 46% reduction in regression test timelines, automation of time-point testing, elimination of manual batch runs (saved $300K annually), and increased environment availability from 73% to 97%.– Slashed costs of $14M program to $10M after successful, on-time delivery insurance administration system.

North Vancouver, British Columbia, Ca

I steered a large-scale effort to establish and manage the Information Systems QA practice and standards for the second-largest insurance company in Canada. Additionally, I prepared the QA capability to undertake $400M, five-year transformation/re-platforming program.My notable accomplishments include:♦ Drove implementation of test environments, full test lifecycle, test tools (including procurement), defect management, requirements management, functional test automation, services (SOA) testing, and $1M test data scrubbing processes.♦ Successfully led and delivered two-year, $5M QA capability initiative as Business Prime.♦ Launched stop-gap project to update infrastructure for testing purposes.

Aliso Viejo, Ca, Us

My role with UST-Global involved overseeing a globally dispersed quality practice with 500+ international resources, as well as advising on ramping up QA, testing, and assessment projects.My notable accomplishments include:♦ Launched and led development and testing effort for $2M ecommerce project for $17B retailer.♦ Won $3M+ in contracts for specialized test projects that increased test coverage by 2X and uncovered significant production risks for UPS, HEB Stores, Lehman Brothers, and H&R Block.♦ Turned around quality of H&R Block’s tax e-filing application by hiring and training QA team resulting in significant improvements and no production defects reported for two years.♦ Led BA & Testing COE and provided critical training supporting during period of 60% increase in staffing. ~ Prepared and presented compelling business case to justify investment, securing buy-in for the formation of a breakthrough quality practice that demonstrated client success. ~ Established and implemented BA and quality processes, practices, standards, and key metrics, steered qualification standards review and defined competencies for 500+ resources.

Bachelor Of Science (B.S.), Engineering

Certification As U.S. Naval Supply Corps Officer, Naval Supply And Logistics