Wei Chen Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

- Technical Pre-Sales- High level network design- Project Managing the implementation/on-boarding during the project life cycle.The main function for this role is to project manage the technical aspects of on-boarding experiences for our premium customers.

- Research and Develop of new products/solutions- Core Network Configuration - Signing off on presales high level designsThis is a newly formed Tier 3 team comprising of Network Engineers with the aim of designing and delivering complex solutions.

- Technical Pre-Sales - Network Design, Test and Implementation.- Project Management- Process Improvement (Automation)- Training of sales staff member.- Escalation Point for complex fault and provisioning issues.Being a TDM at Orcon, I work within the Managed Provisioning/Complex Fulfillment team, I work very close with retail business and corporate sales.

- Escalation point for wholesale customers.- Overseeing orders and faults on behalf of customers.- Project manage new WAN services.- Billing reconciliation.- Process improvement.- Reporting I worked as a Wholesale SDM on a secondment, during this time I created a new ordering system for our wholesale customer, streamlined the process flow so it is easier.

Auckland

Premium Support for High Value Customers- Proactively monitor corporate data & voice services- Identify loss of Network and resolve in timely manner- Performance analysis on routers, switches, media converters, etc- Configure managed routers, switches (VPN, QoS, VRF)- Network Diagrams- Build tailored WAN solutions- Provide solutions during Pre-Sales

Voice - SIP trunk support - SIP traces- CDR- VoIP productsData Circuits- Fault diagnotics- Liaise with customer and supplier for fault resolution- Tech dispatchData Center- Inductions- General visits- New installs- Remote hands on- PatchingContent Delivery Network- Liaise with customer and supplier for fault troubleshooting- New stream commissioningAfter.

CORPORATE PROVISIONING- Fibre / HSNS Data Circuit Commissioning- SIP Trunk Provisioning- Complex Number Portability- International / National Bandwidth Policy- Co-Location Server InstallsSME PROVISIONING- Business PSTN / ISDN Phoneline Provisioning- Business UBA / UCLL Broadband Provisioning- VoIP Over DSL- Simple Number PortabilitySERVICE DELIVERY.

Monitor each sale from end to end, making sure everything is streamlined. Reporting sale results on a daily basis. Follow up on any order rejections, making sure customer gets best onboard experience. Liaising with Business Provisioning for any difficulties while service is provisioned. Liaising with Business Support for any difficulties after services has.

Communication between corporate clients and wholesale business customers Advanced network trouble shooting and diagnostic dedicate circuits (Fibre, UNS and Frame Relay) Ordering technicians for specific fault resolution. Domain and hosting registration and maintenance. IP Star Satellite Broadband diagnostic and fault resolution Liaising with Kordia SMC.

Communication between residential customers Basic network trouble shooting and diagnostics Fault reporting Sales and after sale customer care General billing and accounts Email replies to customer queries The main objective in this role is to communicate with customers with a high grade of customer service. I have learnt to communicate with various.

System change over Database management Student profile management Data key-in Produce help and documentation End user training Hardware Assembling During my time at AIS St Helens, I have learnt extensive applications which added great value to my studies and career. The objective while I was in AIS was to support a system change over operation. At AIS I.

I have been in various positions in Pizza Hut Northcote Branch during the time I have worked there. I have learnt to provide quality customer services satisfaction. Speed, accuracy and perfection were well trained, along with multitasking and problem solving. With any restaurant, mistakes are not tolerated. Any mistake could lead to customer complain and.

Bsc, Computer Science Specialising In Information Systems With Network

CCNA Level 1 Certificate (Networking Basics) CCNA Level 2 Certificate (Router and Routing Basics) Experienced in configuring.

Education record