Jitendra Kumar Email & Phone Number

Bengaluru, Ka, In

National Capital Region India

>Managing a team of technical project managers and supporting staff responsible for the delivery of IT Projects.>Leading project team in delivering IT infrastructure solutions wherein directing & managing project execution, coordinating with project team to deliver the project scope, meeting acceptance criteria and customer expectations. Working with Global leads and client team to understand the requirement and ensuring Architecture & Design of Cloud Infrastructure while adhering to ITIL best practices, department procedures, corporate policies. Heading IT service delivery functions, for ensuring end-to-end ownership of incidents and service requests. Meeting deadlines and turnaround time without compromising quality norms. >Overseeing IT Operations ensuring reliability and availability of data centers, infrastructure, and core enterprise applications. Accountable for driving the project resources for successful delivery of the project objectives meeting customer expectations. Efficaciously negotiating, maintaining, and complying with software license and maintenance agreements. Supervising recruitment, development, retention, and organization of IT Operations staff in accordance with corporate budgetaryobjectives and personnel policies.>Serving as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels. Adroit in capacity planning of the enterprise’s data center facilities, server, networking, storage, & backup infrastructure and support. Responsible for developing the department’s annual budget, as well as managing, tracking, and reporting on budget status. Accountable for day to day Service Delivery, defining SLA, escalations, point of contact, Development, Operations and maintenance of deployed service within SLA’s budget and strict timeline.

Malaysia

>Accountable for monitoring, controlling and driving project activities, managing risk, issues and project changes, tracking progress and balancing the project constraints within acceptable variance. Headed the project & completed within 6 months of business commitment to complete 600+ server/workload completed & setup DR.> Raised risks and issues in time and worked with respective team to build a mitigation plan. Implemented high-level requirements and to produce robust solutions, within predefined timelines, and scope limitations. Commissioning and Decommissioning of server as per requirement/ Hardenings (For Information Security) of all servers as per standard policy/ Antivirus updating in all servers/ Patching of Security update for All Microsoft.>First hand experience in solution review, scope definition, requirement gathering, project planning, resource acquisition, team building, developing project schedule, managing financials, project communication and stakeholder expectations.

India

>Developed and implemented strategies aiming to promote the organization’s mission and “voice”.Created complete business plans for the attainment of goals and objectives set by the board of directors. Built an effective team of leaders by providing guidance and coaching to subordinate managers.>Ensured adherence of the organization’s daily activities and long-term plans to established policies and legal guidelines .Directed and oversaw investments and fundraising efforts. Forged and maintained relations of trust with shareholders, partners and external authorities.>Reviewed reports by subordinate managers to acquire understanding of the organization’s financial and non-financial position. Devised remedial actions for any identified issues and conduct crisis management when necessary.

Denmark

>Prepared a detailed project plan/work breakdown structure that includes functional and activity decomposition matrix for all new projects and key milestones for each phase of the SDLC. Prepared complete project estimates and maintained the status. Reviewed the Project Work Plan with onsite counter parts and the Short Term Onsite associate for Knowledge Transition and then presented it to the onsite team.> Reviewed the project plans created by Delivery Managers. Helped onsite team in forward planning (forecasting) and capacity planning.>Plan measures to track project progress and quality of work. Planned methods and procedures to manage changes to the scope of work. Forecasted revenue, profitability, and utilization across projects. Performed a Risk Management analysis.

Kenya

>Prepared plans for development and installation of data center according to present and future requirements. Monitored all software and hardware products and ensure compliance to Data Center standards and systems. Administered installation and maintenance of organization data center.>Monitored all activities related to analysis and implement all data center plans. Supervised designing and evaluation of all server systems according to measurement of process. Performed troubleshoot on data center, identify issues and assist in timely resolution of same.

India

>Manage and perform research to design new advanced data center.>Ensured adherence to all established guidelines and management practices for employees. Coordinated with various departments and perform integration of critical systems into infrastructure.Coordinated with IT, enhancement and business teams and develop strategies to ensure achievement of data center capacity.>Maintained expert knowledge on all applications and its use on systems for various critical systems.Ensured client satisfaction and provide optimal level of customer services for various departments.Maintained effective professional relationships with IT relationship managers.Maintain expert knowledge on all business procedures associate with assets and capacity.

India

>Supervised maintenance, installation, and updates of data center systems, for both physical and software. Established the rules related to data accessibility and distribution. Established the parameters for data entry or storage of customers’ data. Ensured the safety and protection of customers’ data. Managed the storage and distribution of data. Backed up data.>Recorded the installations, upgrades, and maintenance of systems or software. Created planning for capacity changes. Upgraded hardware or software used by the organization. Researched new technologies to be utilized in the organizations.>Provided support for technical teams. Troubleshooted technical or IT related issues. Configured, managed, and analyzed automated system utilized in the organization. Ensured precautions are set in place whenever power outages or malicious attacks occurred.>Customized database to fit with the requirements of the company. Ensured the operations are in compliance with the regulations and laws.

>Formulated business strategy with others in the executive team. Designed policies that align with overall strategy. Implemented efficient processes and standards.>Coordinated customer service operations and find ways to ensure customer retentionEnsured compliance with local and international laws . Oversaw the implementation of technology solutions throughout the organization.>Evaluated risk and lead quality assurance efforts.>Oversaw expenses and budgeting to help the organization optimize costs and benefits Mentored and motivated teams to achieve productivity and engagement . Reported on operational performance and suggest improvements.

India

>Demonstrated knowledge of customers strategy, objectives, critical success factors, competition, and industry trends to ensure quality delivery of services. Implemented customer satisfaction programs to ensure services were on a continuous improvement plan.>Led the account team to reduce cycle time, eliminate defects, and improve time to delivery.Applied Business Unit Strategy knowledge to the delivery of services in support of the client's environment.>Successfully managed overall cost, schedule, and service deliverables as they relate to their IBM delivery organization.

India

>Clarified specific requirements of each project. Delegated project tasks based on junior staff members' individual strengths, skill sets, and experience levels. Tracked project performance, specifically to analyze the successful completion of short and long-term goals.>Used and continually developed leadership skills. Attended conferences and training as required to maintain proficiency. Performed other related duties as assigned. Developed spreadsheets, diagrams and process maps to document needs

>Accomplished information systems staff results by communicating job expectations. Planned, monitored, and appraised job results. Coached, counselled, and maintaining discipline employees. Initiated, coordinating, and enforcing systems, policies, and procedures.