John Kenney Email & Phone Number

Ridgewood, Nj, Us

Portland, Or, Us

-Manage the relationships for 4 of the company’s top 20 SaaS clients carrying over a 17 million ARR book of business.-Complete complex renewals that include time sensitive deliverables, asset co-terming, price changes, and legal reviews.-Conduct business reviews with key customer stakeholders to review performance and highlight business goals.-Review enhancement requests internally to help prioritize customer requests and identify which are a necessity.-Collaborate with product on roadmap reviews to ensure customer is aware and has input on upcoming features.-Identify leads based on customer needs to deliver to sales to assist with upselling and cross selling on target accounts.-Develop a strong partnership with account executive to ensure synergy on account strategy and day-to-day operations.-Escalate customer issues and concerns to internal teams and assist multiple departments in driving swift resolution.-Oversee implementations with project management team to ensure contractual requirements are met and flag blockers.-Present customer status internally to executive leadership to promote transparency and leverage assistance if necessary.-Renegotiate specific contracts in the event of business condition changes both with our organization and the customer.-Provide insight on internal process improvements and assist in projects to streamline specific tasks across the team.-Served in mentorship program to work with CSMs in different tiers to aid in their development.-Selected as CSM representative for President’s Club as top performer for 2021 net retention.

Portland, Or, Us

Smarsh helps organizations get ahead – and stay ahead – of the risk within their electronic communications. With innovative capture, archiving, and monitoring solutions that extend across the industry’s widest breadth of channels, we help customers efficiently strengthen their compliance and e-discovery initiatives.

Espoo, Fi

-Oversee day-to-day activities pertaining to 14 global clients, serving as main contact point for all inquiries and feedback.-Assist managing AP and P2P cloud SaaS implementations for clients post sales cycle to ensure complete rollout.-Review analytics with clients to ensure maximum efficiency within company systems.-Advocate on behalf of clients with internal departments.-Identify opportunities to improve product offerings as well as streamline customer success offerings.-Serve as an advisor for multiple global rollout changes that impacted Basware’s entire client base.-Facilitate consistent review meetings with clients to strengthen ongoing relationships.-Work cross-functionally with more than ten different countries.-Manage client change request process with internal resources.-Maintain CRM data for future opportunities with existing client base.-Serve as main escalation point for clients when unexpected issues arise to ensure swift and complete resolution.-Provide updates to internal teams on customer status and opportunities.-Assist with struggling clients not in my own portfolio to help with rehab efforts to build customer satisfaction.-Mentor new team members globally to teach best practices and standard processes.

Espoo, Fi

-Acted solely as lead for supplier activation activities for over 25 different companies worldwide.-Created instruction materials to easily onboard suppliers onto Basware services.-Provided best practice solutions to help guide customers in onboarding decisions.-Facilitated delivery of multiple different file formats to consultants for processing.

Mahwah, New Jersey, Us

-Worked as a creative liaison with over 15 clients ranging from major media to health care industries.-Acted as project manager between several departments to implement all client necessities.-Developed marketing strategies that helped clients efficiently reach their goals.-Researched effective customer response tactics to further benefit client profits.-Responsible for overseeing ten different marketing facilities throughout the country.-Assisted internal teams with launching new systems prior to company-wide roll outs.-Created business review decks and presented at multiple client review sessions.-Reviewed internal processes in place prior to employment and implemented streamlined solutions.-Oversaw multiple other employees and aided in their development.-Managed daily, weekly, and monthly marketing reports.-Consistently completed multiple time sensitive projects ahead of all necessary deadlines.

Houston, Texas, Us

-Evaluated legal documents, such as mortgages and deeds, to ensure consistency and validity.-Calculated rates and determined fees for all matters pertaining to the client.-Collaborated with multiple departments to resolve issues and provide first-rate results.-Researched potential clients and responded to the needs and concerns of existing ones.

Mahwah, New Jersey, Us

-Promoted from Account Representative I to Account Representative II in 2009. Promoted then to Account Manager in 2011.-Worked as a creative liaison with multiple clients ranging from media companies to health care organizations.-Developed marketing strategies that helped clients efficiently reach their goals.-Researched effective customer response tactics to further benefit client profits.-Responsible for assisting multiple different marketing centers throughout the country and aided them in daily processes.-Created business reviews decks and presented at multiple client review sessions.-Reviewed internal processes and helped implement streamlined solutions. -Managed daily, weekly, and monthly marketing reports.

-Edited Audio Clips for two different shows.-Created Introduction Segments for radio shows guests.-Developed biographical profiles on guests for program hosts.-Identified leading news stories incorporated into shows format.-Utilized recording studio to archive sound clips for future broadcasts.-Streamlined affiliates listing profiles for multiple shows.