John Kenney Email & Phone Number

Ridgewood, NJ, US

Portland, OR, US

-Manage the relationships for 4 of the company’s top 20 SaaS clients carrying over a 17 million ARR book of business.-Complete complex renewals that include time sensitive deliverables, asset co-terming, price changes, and legal reviews.-Conduct business reviews with key customer stakeholders to review performance and highlight business goals.-Review.

Portland, OR, US

Smarsh helps organizations get ahead – and stay ahead – of the risk within their electronic communications. With innovative capture, archiving, and monitoring solutions that extend across the industry’s widest breadth of channels, we help customers efficiently strengthen their compliance and e-discovery initiatives.

Espoo, FI

-Oversee day-to-day activities pertaining to 14 global clients, serving as main contact point for all inquiries and feedback.-Assist managing AP and P2P cloud SaaS implementations for clients post sales cycle to ensure complete rollout.-Review analytics with clients to ensure maximum efficiency within company systems.-Advocate on behalf of clients with.

Espoo, FI

-Acted solely as lead for supplier activation activities for over 25 different companies worldwide.-Created instruction materials to easily onboard suppliers onto Basware services.-Provided best practice solutions to help guide customers in onboarding decisions.-Facilitated delivery of multiple different file formats to consultants for processing.

Mahwah, New Jersey, US

-Worked as a creative liaison with over 15 clients ranging from major media to health care industries.-Acted as project manager between several departments to implement all client necessities.-Developed marketing strategies that helped clients efficiently reach their goals.-Researched effective customer response tactics to further benefit client.

Houston, Texas, US

-Evaluated legal documents, such as mortgages and deeds, to ensure consistency and validity.-Calculated rates and determined fees for all matters pertaining to the client.-Collaborated with multiple departments to resolve issues and provide first-rate results.-Researched potential clients and responded to the needs and concerns of existing ones.

Mahwah, New Jersey, US

-Promoted from Account Representative I to Account Representative II in 2009. Promoted then to Account Manager in 2011.-Worked as a creative liaison with multiple clients ranging from media companies to health care organizations.-Developed marketing strategies that helped clients efficiently reach their goals.-Researched effective customer response tactics.

-Edited Audio Clips for two different shows.-Created Introduction Segments for radio shows guests.-Developed biographical profiles on guests for program hosts.-Identified leading news stories incorporated into shows format.-Utilized recording studio to archive sound clips for future broadcasts.-Streamlined affiliates listing profiles for multiple shows.