Led and scaled a team of 6 to support CLT’s 3-12 suite of standardized assessments across 500+ schools, managing order delivery, customer communications, and post-sales support. Key accomplishments include:* Team Growth & Training: Expanded the team from 1 to 6 members within 2.5 years to meet a 200% increase in demand. Actively involved in hiring, onboarding, and training.* Process Management & Scaling: Spearheaded the print test fulfillment pipeline for over 80,000 tests, using iterative improvements to streamline operations and increase efficiency.* Workflow Automation & CRM Integration: Developed automation within HubSpot to scale client communications and implemented Python-based CRM-to-database integrations to streamline data processes.* Kanban & Lean Methodologies: Introduced Kanban workflows and Cumulative Flow Diagrams, enhancing visibility and efficiency in post-sales processes. Applied Agile and Lean practices to manage daily work and continuous improvement projects, increasing team capacity to handle rising demand.* Stakeholder Communication: Built proactive communication channels with internal and external stakeholders, improving response times and issue resolution capabilities.* Content & Project Management Systems: Designed a content management system in Notion to standardize operations and streamline team access to resources. Created project management systems in Asana and Notion grounded in Agile and GTD principles, facilitating organized, collaborative, and adaptable workflows.

Coordinated order delivery and customer service for CLT’s 3-12 suite of standardized assessments, focusing on streamlining post-sales processes and enhancing client communication. Promoted to manager.

Taught 6 sections of 10th grade Economics and 10 sections of 6th grade World History for 2 years in a classical charter school. Developed all lesson plans, lesson content, and assessments.

Assisted the Director of Operations with all tasks related to the delivery of assessments to schools and consumers. Did customer service for all individuals and schools signed up for taking CLT's assessments. Coordinated licensing agreements for the passages used in our assessments.

Worked as a part-time intern over the course of 1.5 years, while pursuing a full-time Bachelors degree. Coordinated and participated in dozens of conferences as a representative of CLT's product, throughout the United States. Hired full-time in May of 2018, upon graduation from St. John's College