Jeremy Taylor Email & Phone Number

Windows 7 Refresh - Coordinate with management for the implementation of the Windows 7 roll-out on the CSX network. Ensure the return of old equipment for proper disposal or test and checks for equipment to be redeployed. Write up and provide technical documentation for our customers for an easy transition from Windows XP/Office 2003 to Windows 7/Office 2010. Provide technical information to our TACT team to resolve compatibility issues with unexpected software required by our customers… Show more Windows 7 Refresh - Coordinate with management for the implementation of the Windows 7 roll-out on the CSX network. Ensure the return of old equipment for proper disposal or test and checks for equipment to be redeployed. Write up and provide technical documentation for our customers for an easy transition from Windows XP/Office 2003 to Windows 7/Office 2010. Provide technical information to our TACT team to resolve compatibility issues with unexpected software required by our customers. Conduct site-surveys for up coming groups to be refreshed.CMOR Project - Install CMOR Kiosks in the CSX train yards through-out the Eastern Seaboard. Provide training to the local customers on the new CMOR setup.Special Events/Media Services - Support for all leadership meetings, town halls, and conferences for CSX employees, management trainees, and customers through-out the Eastern Seaboard. Support includes but not limited to, mobile support, wireless support, coordinate with Hotel A/V and Technical support to ensure the proper equipment and services provided are adequate for CSX needs. Show less

Provided technical support to all customers at the Jacksonville location as well as the Puerto Rico location via email, phone, and KBOX ticket system. The hardware technical environment included various laptops, various desktops, and Wyse Thin Clients. The software technical environment included Windows XP/Vista/7 on the laptops and desktops. Supported Windows Server 2008 R2 for the terminal services. Supported a mixed environment of Hyper-V and VMware virtual servers that hosted our Exchange… Show more Provided technical support to all customers at the Jacksonville location as well as the Puerto Rico location via email, phone, and KBOX ticket system. The hardware technical environment included various laptops, various desktops, and Wyse Thin Clients. The software technical environment included Windows XP/Vista/7 on the laptops and desktops. Supported Windows Server 2008 R2 for the terminal services. Supported a mixed environment of Hyper-V and VMware virtual servers that hosted our Exchange 2007, BES, ADP, Print, Web and File servers. Managed the KBOX for pushing patches out to the network.Created accounts in Active Directory for new and temp employees.Monitored the Firewall via Cisco ASDM Show less

ServiceMaster Corporation – Support Specialist Level II Helena Chemical- Server Refresh Project

Provide software/hardware resolutions for all employees/field agents over the phone

Smith & Nephew, Inc.- Support Specialist Level I/On-site Desktop Support Technician Hilton Corporation- Support Specialist Level II/On-site Desktop Support Technician/Active Directory Migration Project (assisted)