Michelle Johnson Email & Phone Number

• Onboard new clients and vendors helping them become familiar with the company and assisting them with account and billing setup.• Responsible for training help for different positions within the company.• Create, maintain, and update internal process and procedure documents, and How-To documents for clients and internal staff; including an all-encompassing Administrative Handbook for administrative systems, and how-to documents for platform processes.• Processed customer orders utilizing Google Sheets/CRM systems; Used Google sheets to manage the active order database.• Am the primary order processor, responsible for every step in the B2B order cycle: from receipt, to processing, sending the order to the vendor, and returning the completed order back to the customer.• Worked with incoming quote requests primarily via email. Completed quotes to include source, pricing, and estimation of lead times.• Consistently analyze operations to determine how to update and improve internal processes, therefore optimizing our order and business processes. • Create spreadsheets for big projects to keep track of all pertinent information and update them on a daily/weekly basis.• Created and managed multiple projects at a time while efficiently maintaining day to day tasks.• Projects included: Reaching out to all vendors nationwide and onboard them to our platform and maintaining a nationwide network of vendors; Create database of international vendors; • Use LACRM to Maintain customer accounts and record account information; Collect customer information including payment options and record for future reference.• Handle customer complaints and requests while making snap decisions and judgements, and provide alternatives and/or solutions to ensure resolution of complaints.• Help ensure vendors and customers understand how to use the platform and achieve their desired results.

Athens, Georgia Area

• Co-own and operate retail vending company by attending various events to promote and sell products while building a loyal customer base and managing the Gallery’s “high-end” branding. • Retain a high level of customer satisfaction by responding to customer inquiries in a timely fashion and answering questions on available stock. • Prepare sold products for customer delivery prior to shipping, ensuring that the customer receives quality products in a timely manner. Proficient in PayPal transaction, UPS and USPS services. • Communicate value of the Gallery’s products by managing social media marketing, and forging business relationships with artists nationwide to secure discount wholesale orders.• Manage inventory and business operations by keeping detailed invoice records, purchase orders, and receiving records; Establish appropriate prices to match the market.

Athens, Georgia, United States

• Research and evaluate real estate house deals while analyzing cost and profit data to maximize returns by improving the flip property. • Create timelines and budgets, and manage contractors to adhere to such.• Transform outdated house to a specific design that accurately tells the story of the house.

Roswell Ga

• Employ the use of online GIS mapping databases and county property search indices to confirm the current property owner, as well as other critical pieces of information such as acreage and specific topography of a property.• Conduct in depth examinations of property title to determine viability of a project investment.• Utilize various online databases, such as Lexis-Nexis to research, investigate, and gather contact information of current property owners.• Generate investment leads by contacting land/tower owners, gathering pertinent information required to generate an acceptable offer, and convincing them to sell their property.• Generate maps to consolidate investment leads by transposing data from Google Sheets to Google Maps.