As COO, I am accountable for providing strategic leadership and direction for the fulfillment of the company’s mission, goals and objectives. I am responsible for the leadership, management, and professional development of all operations staff, which includes Business Development, Marketing, Technology, Human Relations, and all other support roles. - Provide strategic leadership and direction for the fulfillment of the company’s mission, goals, and objectives.- Participate in company goal setting and decision making at the executive level.- Build and oversee a high-performance operational team, functions include Business Development, Marketing, Technology, Human Relations, Quality Assurance, Resource/Project Management, Contracts/Legal, and other support.- Ensure the successful day-to-day operations of a complex, multidisciplinary team.- Explore, assess, and pursue partnerships and other opportunities for short and long term company growth.- Represent the company as a member of the executive team, both internally and externally.

Successfully plan, develop, and implement Metrum’s marketing strategy in close partnership with leadership to increase company growth. Roles and responsibilities include:- Marketing strategy planning and implementation (including positioning and branding)- Public Relations and Advertising- Business Development- Business Strategy

- Designed and implemented annual marketing strategy to increase program enrollment with an annual marketing budget of $50,000- Led the planning and execution of program activities, resulting in revenues of over $500,000 - Managed a team of office staff responsible for program registration process to secure accurate sign-ups, billing, and reporting enrollment and financials- Secured and maintained strong relationships with external vendors and clients, leading to 20% decrease in costs and increased efficiency of delivery - Implemented Google Analytics platform to track over 15,000 annual website visits- Developed social media marketing campaigns accounting for 30% of new website traffic- Supervised 11 athletics coaches to ensure quality programming and positive work experience- Directed design and production of print and digital marketing materials- Oversaw hiring process for over 150 seasonal employees in a timely and professional manner- Represented organization to internal/external community by regularly providing exemplary client and customer services

Plan and implement campus events for members of the Babson Marketing Club for MBA students.

- Worked closely with internal departments to design and implement campus activities - Assisted in scheduling of conferences (housing, food service, classrooms)- Coordinated and administrated senior level committee meetings

- Scheduled, planned and implemented approximately 50 private and special events for members and local community- Created and implemented standard policies and procedures to establish internal best practices- Acted as primary point of contact for the office staff, members, and local community- Researched, catalogued and displayed valuable historical documents to preserve organization’s 150 year history- Designed and implemented record and supply management processes - Provided administrative support, maintaining a professional and friendly environment

- Taught undergraduate marketing class to approximately 300 international students - Collaborated and negotiated frequently with foreign affairs department, addressing challenges and providing solutions- Advised students on marketing projects and future academic and professional plans- Planned and executed logistics for annual culture week activities

- Successfully managed event planning and logistics for various projects, including international events, corporate conferences, athletic symposiums, promotional events, performances and large social gatherings- Served as media relations contact for specific programs and talent- Strengthened group sales program and private party accounts- Effectively managed team of 8 part time employees