Joan Mwangi Email and Phone Number

• Ordering additional stock to maintain optimal stock levels• coordinating daily logistics operations, including receiving, storing, and dispatching goods.• Warehouse management by ensuring accurate inventory records, organizing storage areas, and conducting regular stock counts.• Monitor and track shipments to ensure timely deliveries and resolve any issues that may arise• Preparing and processing shipping and delivery documents, including GRNs, issue notes, invoices, and packing lists.• Suppliers’ and transporters relationship Management: Proactively engaged with suppliers, updating supplier information database, and ensuring timely deliveries.• Maintaining a clean and organized warehouse environment, adhering to safety standards.Key Achievements:Achieved 100% labor utilization within the warehouse.Resolved customer complaints, ensuring smooth operations and client satisfaction

Achievements and Skills acquired:• Assisted in coordinating logistics operations, including route planning and monitoring inventory.Improved Inventory control through diligent monitoring by setting critical stock levels and maintenance of stock database.• Preparing monthly stock reports. • Performing administrative tasks .• Verifying the quality and quantity and ensuring receipt and issue of accompanying documents.• Suppliers’ and transporters relationship Management: Proactively engaged with suppliers, updating supplier information database, and ensuring timely deliveries.• Weighbridge operations.Key Achievements:• Contributed to the development of a tracking system for tracking the company’s fleet and shipments.• Successfully performed customer and supplier satisfaction surveys for decision-making purposes.

Achievements and Skills acquired:• Surpassed annual sales quota by 20% through identifying new opportunities and implementing strategic sales initiatives.• Resolved customer complaints efficiently and built strong customer relationships.• Educating customers on products and services • Delivered impactful sales presentations during product launches.• Utilized time management and customer service skills to effectively communicate with customers.• Developed sales strategies to acquire new customers and retain existing ones.• Provided detailed feedback to senior management on market trends and customer preferences.

Effective use of communication skills and marketing skills to educate customers and drive sales.• Ensuring customer satisfaction by effectively resolving customers complains and building positive relationships. • Maintained accurate records of sales transactions and updating customers information data.