Joana Rodrigues Email & Phone Number

Portugal

Portugal

Portugal

Portugal

Lisbon, Portugal

- Contributed to inception and growth of IT consulting startup.- Cultivated client relationships and key accounts across industries.- Managed up to 10 projects simultaneously, ensuring timely delivery.- Led recruitment efforts, aligning hires with project requirements.- Managed team of 14 engineers, negotiating salaries and contracts.- Provided mentorship and training to junior business manager.

New York, United States

- Front office duties management for a 133-room boutique hotel, proficiently addressing complaints and delivering proactive recovery services.- Successfully managed the hotel's online reputation, achieving a ranking of #101 on TripAdvisor.- Implemented budgetary control measures and conducted staff training, resulting in a 10% reduction in housekeeping expenses.- Oversaw a team of 35 unionized room attendants, ensuring smooth operations and high standards of service delivery.- Efficiently managed operations of a rooftop bar, achieving an average daily income of $4000.- Coordinated events accommodating up to 100 attendees, including those hosted by Consulates and the United Nations.

Barcelona, Catalonia, Spain

- Served as the primary liaison for client meeting planners for events accommodating up to 400 attendees.- Facilitated pre-conference meetings with management teams and clients, ensuring seamless coordination.- Managed all logistical aspects by liaising with relevant departments, ensuring efficient execution.- Conducted thorough inspections of conference areas, banqueting services, room setups, and event schedules alongside Event Organizers/Meeting Planners to uphold quality standards and ensure event success.- Gathered feedback from event participants and meeting planners, and disseminated it to relevant hotel departments to enhance service quality and performance.- Managed the Wired (Business Centre) and addressed guest requests in this area, ensuring a smooth and comfortable experience for all patrons.

Hong Kong Sar

- Orchestrated operations for the club lounge, overseeing reception, food & beverage, and concierge services.- Provided dedicated service to VIP guests, managing special requests and organizing exclusive events.- Elevated to the role of lobby ambassador, mentoring a team of 10 trainees to ensure excellence in guest service and uphold brand standards.

International Masters, Management

Activities and Societies: • NOVA China ClubThesis: “The Impact of SARS in Hong Kong: Implications for the Hotel Industry in the Wake.

Bachelor Of Business Administration - Bba, International Hotel Management With Finance, Honours And Merit

Activities and Societies: • President of Les Roches Gives Back • Student Ambassador • Class Delegate • Assistant Class DelegateThesis.