Jodi King Email & Phone Number

Remote

My role as a Customer Success Manager is to help schools/districts sustain their implementation of our product, drive continued value, and provide delightful support to ensure stakeholders ROI is obtained.My Responsibilities include: Serve as a product expert to schools/districts for the life of product (Onboarding-Adoption-Renewal) Help enterprise accounts achieve and maintain their behavioral goals and make improvements  Build strong partnerships with school and district stakeholders to scale program, initiatives, and improve workflows Coordinate and host webinars and workshops to further stakeholder adoption and product knowledge Analyze data to monitor effectiveness of product and strategies Collaborate with Sales team to create new opportunities and promote advocacy Assist in facilitating Customer Online Learning Community Support customer self-efficacy through on-demand resources

Remote

Hero by Schoolmint is a behavior management solution that helps schools/districts to improve their climate and culture through positive reinforcement. With this tool, schools are able to reinforce and redirect behaviors to help create more positive student behavior outcomes.My responsibilities included: Managed the sales process from prospecting to finalizing the contract. Achieved monthly, quarterly, and yearly revenue targets. Conducted product demo presentations for a wide range of stakeholders. Maintained opportunities/accounts in Salesforce while forecasting potential revenue per quarter. Used data and current industry trends and knowledge to conduct out-bounding campaigns to prospects in Salesloft. Represented the company at conferences and events while engaging with potential new prospects. Collaborated with other departments to increase product knowledge, support initiatives, and assist customers. Successfully transitioned new school accounts to Customer Success team and aided in onboarding. Participated in customer check in meetings to ensure customer satisfaction. Built strong relationships with K-12 schools while effectively communicating product value and support.

Austin, Texas, United States

 Operate database system for statewide training center. Enter constituent information and data in IMIS database and create/run reports as needed. Process paper and electronic registrations for multiple seminars. Prepare hotel rooming lists and accommodations for the training centers constituents. Help maintain a record of compliance and certification for judges. Compose correspondence letters for judges and other court support personnel. Contact courts and update IMIS database with court personnel information. Travel to seminars hosted statewide and assist participants with registration and sell company merchandise. Answer telephone and internet inquires in regards to seminar registrations and database access information.

 Delivered effective and engaging instructions to students  Mentored and trained teachers on effective methods of instruction by building positive relationships, creating engaging lessons, and learning the curriculum. Created spreadsheets to analyze student performance and behavior data using the Hero K-12 program to drive instruction. Collaborated with teachers across different content areas through a Co-teach model to service the Special Education student population. Assisted with creating and writing curriculum that aligned with state testing  Created intervention plans to address student learning gaps by designing effective lesson plans, pacing schedules, and professional developments on how to implement the lessons. Communicated and collaborated with School Administrators, Instructional Coaches, Curriculum Instructors, and other district personnel to maximize student achievement and growth. Problem solved misconceptions in lessons with resources and scaffolded lessons to meet students  Developed solutions to scope and sequence for English department and communicated concerns and progress to appropriate stakeholders. Worked with appropriate stakeholders to manage the English Department and FCA budget. Coordinated bi-weekly FCA (Fellowship of Christian Athletes) meetings and partnered with local business partners.