Joe Daniel Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

● As the head of Business Transformation, led and developed a team of specialists to deliver transformation projects based on human-centred design thinking, data-driven decisions and effective change management to improve Financial Performance, Operational Efficiencies and Customer Experience.● Led the adoption of the sector first Financial Sustainability Strategy, focused on 7 strategic levers to improve financial position and sustain it.● Led the sector first Deliberative Engagement on Service Planning and Review Principles project. Which incorporated communities voice in strategic planning and transformation decisions● Led a number of quick win business improvement initiatives that led to benefit realisation of over $1 million within the first year.● Managed the Business Transformation Business Partnering, Business Process Management and Organisational Service Planning functions.

Melbourne, Victoria, Australia

● Managed a $45 million portfolio of complex, cross-organisational transformative projects with effective change management that leveraged technology and aligned with the vision of the community and Executive Leadership Team.● Led the $2.5 million Customer Relationship Management (CRM) system implementation, including stakeholder management, process improvements, change management, and integrations to meet Customer Experience goals.● Service reviewed and transformed the $15 million Facilities Management Service. Identifying innovative delivery methods resulting in 17% reduced spend and improved customer experience, service quality and reduced risk.● Service reviewed and transformed the $23 million Roads & Drainage Maintenance Service. Identifying specific jobs to bring in-house, resulting in 13% reduced spend and improved customer experience, service quality and reduced risk.● Led the product management of the award winning Corporate Performance Enabler system, which enhanced the visibility and alignment of staff performance plans, projects, strategies and objectives to improve planning, reporting & collaboration.● Designed and execute the organisation-wide 2020, 2021 and 2022 Business Planning workshops to achieve organisational alignment, collaboration and planning. 52 business units identified and prioritised projects.

Kuwait

● Contracted to improve operational visibility and operational efficiency. This involved stakeholder engagement and business analysis to identify the problems, designing solutions and project managing the implementation of enterprise systems, whilst effecting change management and achieving strategic transformation.● Agile project managed the design, implementation and integrations of enterprise systems including, OneDrive (Cloud), Salesforce (CRM), custom Scheduling System and Inventory Management System (IMS).● Achieved a 22% reduction in admin work hours, improved productivity, achieved improved operational visibility, provided improved data analytics and on-demand reporting by using Salesforce reporting and dashboards.

Melbourne, Australia

● Managed business strategy, business development, risk management, business partnerships and stakeholder management.● Led business development and operations by gathering client requirements, designing engineering solutions, sourcing products and delivering solutions that meet the client's needs.● Optimised operational effectiveness by applying problem-solving and continuous improvement strategies across all aspects of the business including supply chain optimisation, risk, compliance, procurement, warehousing, marketing, sales, logistics, customer service and value delivery.

Melbourne, Australia

● Established an Australian industrial supply business in partnership with the existing Kuwait business and exclusive distributorship agreements with manufacturers of hydraulic equipment.

Kuwait

● Achieved on-time project deliveries of multiple Engineering, Procurement and Construction (EPC) brownfield projects for the oil and gas industry, on time and under budget by strategic planning and efficient project execution.● Successfully delivered solutions to technical issues, coordinated procurement of tools, managed finance and complied with the safety management system for multiple concurrent projects.● Acted as a change agent and led the induction and training of the construction team to mitigate safety and compliance risks. Achieved a 47% year-on-year improvement on the lost time injury frequency rate.

Melbourne, Australia

● Implemented the innovative Central Event Management solution called TaKaDu in the network operations department that monitored the water network for burst mains and leaks to identify and minimise non-revenue water.● Managed data integration, trained teams in the usage and continuously improved the solution.● Contributed to the year-on-year reduction of non-revenue water by 23%, resulting in improved sustainability metrics by preventing 900 megalitres of water wastage and preventing 2 million annual revenue losses for the organisation.

Executive Master Of Business Administration, Business Administration And Management, General

Graduate Certificate In Digital Transformation

Bachelor Of Engineering, Mechanical Engineering